Sales Coordinator

Job Description

Job Title: Sales Coordinator (Showroom Operations)

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Location: Alankaram Hyderabad Showroom (Banjara Hills)

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Department: Sales

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Reports To: Store Manager

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About Alankaram

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Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

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Role Overview

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We are looking for a highly organized and proactive Sales Coordinator to support our Hyderabad showroom team.

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This role is critical in ensuring smooth customer follow-ups, order coordination, and internal communication , enabling the sales team to focus on conversions and customer experience.

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Key Responsibilities

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Sales & Customer Coordination

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• Manage customer follow-ups for enquiries, quotations, and ongoing discussions
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• Ensure timely response to all leads, walk-ins, and customer queries
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• Coordinate with customers for quotations, design discussions, order confirmations, payments, etc
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Order Management

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• Track orders from confirmation to delivery
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• Coordinate with production, design, logistics, etc
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• Ensure timely updates to customers on order status
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CRM & Reporting

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• Maintain accurate CRM entries for all leads and customers
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• Track: enquiries, follow-ups, conversions
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• Prepare daily, weekly, and monthly reports for the Store Manager
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Internal Coordination

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• Work closely with showroom sales team to ensure no missed follow-ups
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• Coordinate with HO teams (design, production, accounts)
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• Ensure smooth communication between all stakeholders
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Documentation & Support

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• Prepare quotations and proposals
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• Maintain product, pricing, and client records
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• Support in documentation for architects, designers, and B2B clients
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Required Skills & Qualifications

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• Graduate in Commerce, Business, or related field
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• 2–5 years experience in sales coordination / customer handling
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• Strong follow-up and communication skills
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• Good working knowledge of Excel, Google Sheets, and CRM tools
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• Highly organized, detail-oriented, and disciplined
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• Ability to handle multiple customers and tasks simultaneously
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Key Performance Indicators (KPIs)

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• Timeliness of customer follow-ups
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• CRM accuracy and completeness
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• Order tracking accuracy and updates
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• Response time to customer queries
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• Support to sales team in improving conversions
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Work Conditions

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• Full-time, on-site role at Hyderabad showroom
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• 6-day work week (with weekly off)
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• Requires coordination across teams and occasional extended hours during peak periods
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