You are responsible for:
1. Spearheading Sortation Centre Central/Zonal Operations for Flipkart.
2. Planning, Design, Operationalization of New Sortation centers.
3. Monitor MH Operations and identify improvement opportunities.
4. Work closely with Logistics and Retail Operations Heads in reviewing and optimization of the distribution network.
5. Work with External Supply Chain experts to implement global supply chain initiatives within Flipkart. Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.
6. Drive continuous improvement and operationalize Business process Innovation.
7. Develop, mentor and motivate the team spread across locations to achieve higher goals.
To succeed in this role, you should have the following:
1. Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.
Senior Manager 2 • Mumbai
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