CRES:Safety & Security - Command Centre

CRES provides support to all business functions on Annual Branch/Office Network Expansion Plan of the Bank, Upkeep & Maintenance of existing branches & offices, Safety & Security and Administration including other Offices like RAC, Currency Chests and Regional Office.

The department plays significant role as it deals with multiple internal/external stakeholders including vendors, various business teams and its verticals, F&A, compliance, audit etc. to ensure uninterrupted branch operations and safety of the employees besides implementing the ideas that brings cost & energy efficiencies, reductions to cost of operations and improved turn-around-time

Safety & Security - Command Centre Head:

- Ensuring high standards of Safety & Security measures at branches at other locations which attracts customer flow & providing a safe and secure working environment for internal customers.

- Installation & Maintenance of e-surveillance system in Branches and other offices of Bank.

- Complaint management system to enhance experience of Internal customer.

- Virtual Visits to Selected high Risk branches and ensure that the instructions issued related to e-surveillance and on security and safety are being followed

- Submitting a Security Program evaluation and compliance report for Sensitive location such as Data Centre, & Currency Chest, high risk branches etc.

- Ensure department activities run smoothly and efficiently by providing training and supervision within the department.

- Ensure MIS, respective reports of Central Command Center are shared on timely basis.

- Appraises management and respective stakeholders of emerging security Threats, vulnerabilities, and issues also helps the Bank in the establishment of appropriate controls to mitigate risks.

- Establishing and maintaining satisfactory liaison between Administration & Security department and other depts. Peers, law enforcement authorities, govt. and quasi govt. Agencies.

- Attend related security forum meetings and recommend best safety & security practices to Head Safety & Security.

- Collection, development and dissemination of intelligence information

- Develop and implements a security training strategy for the Bank staff and ensures appropriate steps are taken to ensure wide security compliance.

- Develop Training module for Internal Training

- Issue Advisories as and when required to & Guide employees for Emergency & contingency.

- Conduct Mock Exercise & impart Hand On training.

- Conduct Security Audits, causes to conduct inspection and checks on security systems at all major location

- 2. Ensure compliance as per regulatory and Bank policy and requirements

- With the help of tools available at CCC investigate suspicious and potentially malicious activity within the networks and system.

- Based on investigation, determine the scope of threat, issue s and advisories accordingly.

- Be first responder to incidents

- Be on call to respond to incidents that arise post business hours.

- Oversee and prioritise actionable steps during the detection of an incident.

- Convey the unique requirements of high security incidents to the rest of the Team.

- Develop solutions for short term and long term CCC needs.

Safety & Security - Command Centre Team:

Operations:

- Ensuring operations 24.7 are activated by assigning officials in 3 shifts i.e. morning, afternoon and night.

- Be vigilant by monitoring s and activate relevant SOP and follow up till closure of the incidence,

- Briefing of s and incidents to Command Centre Head / Safety & Security Head for taking appropriate action if need arises

- Prepare an initial incidence and a final report and submit it to Command Centre Head / Safety Security Head for further dissemination

- Collate relevant documents, ensure relevant footage of incidence is saved for further investigation if required.

- Analyse incidence report sequence of events and other relevant information and submit a study / observation report

- Analyse performance of operators and conduct training at regular intervals.

- Conduct Audit / surprise checks / drills to evaluate ness and knowledge of operators.

- Co-ordinate with Technical team and project team for operations challenges if any.

- Conduct / co-ordinate daily review meetings

- Ensure receipt of periodic reports

- Co-ordinate with Regional head security for update at ground level.

- Monitoring QRT performance

Technical:

- Monitoring of all 24x7 critical systems operation

- Work order management

- Manning service desk for all incoming request

- Perform emergency escalation and reporting management.

- Liaise with on-site outsourced shift technical team to perform system inspection, emergency repair and emergency management with an aim to achieve a 100% uptime for CCC operations.

- Tracking branch mail escalations and reducing complaints through L1 troubleshooting

- Responsible for manning and monitoring of all e-surveillance systems such as Monitoring System, Fire Alarm System and other system automation monitoring.

- Perform emergency escalation and reporting when systems abnormality occurs or notification received from Branch or technician via phone call.

- Analyse system failure / multiple complaints of device or system at large and submit report

- Keep update of new developments in field to enhance monitoring system.

- Develop or modify software as per business / CCC requirements.

- Training of onsite engineers at CCC

- Conduct audit and evaluate performance of installations.

- To conduct service / project engineer testing, upcoming branch commissioning with Command Centre.

- Reducing repetitive false s iv) Reducing complaints through L1 troubleshooting

- Troubleshooting HDD issues, 90 days recording issues

New Projects:

- Ensuring smooth Repair & maintenance of all the E- surveillance devices

- Issuing Purchase Orders for Repair & Maintenance / Additional capex installation / Adhoc installations of CCTV & FAS.

- Issuing Purchase Orders for CAMC of CCTV / FAS installations in branches.

- Ensuring to have proper SLAs of all the partners working with CCC

- Submission CCC reports & preparing PPTs to managements

- Handling CCC Vendor Management & Billing Management.

- Making CCC Yearly budget & Ensuring submission of monthly provisions.

- Coordination with CPT & CAP HUB on daily basis for releasing vendors payment on time & its help to keep running CCC ops & projects smoothly.

- New Vendors On boarding & rate contracts.

- Ensure smooth distribution of CCC branches AMCs amongst SITC partners.

- Responsible for installation of E-surveillance equipment in Bank locations

- Make a plan layout for installation preferably mark it on a AutoCAD layout

- Guide engineers at site for right direction of installation to obtain optimum result as desired and no false s / low false due to site restrictions

- Ensure configuration of devices / sensors as per guidelines set by Bank

- Conduct periodic site visits / cause to conduct cross audits to check installations and it's upkeep and maintenance

- Ensure s are received as desired during installation and PMS.

- Evaluate challenges faced by engineers during installation and suggest measures to improve on it

Optimal qualification for success on the job is:

Education Graduate/Post Graduate in Law/Engineering with Good written/verbal communication

Leadership skills

Experience- 10 15 years

For successful execution of the job, a candidate should possess the following:

o Qualified Graduate/Post Graduate with good command on English

o Knowledge of MS Office