Senior Specialist, Customer Success

Job Description Job Purpose The Senior Specialist will be assigned to oversee a territory of high value customers. The role is expected to build up a deep understanding of the services our accounts are contracted for, the underpinning infrastructure, as well as the customer's use of our products in downstream applications and users. Responsibilities - Ensures the infrastructure in place is optimized and future proofed to deliver the services in the best possible way. Any current or future capacity/performance constraints or technology obstacles are understood and mitigated ahead of time. - Pro-actively organize customer meetings, technology and content workshops, product, and strategy presentations. - Maintains an expert view on all product roadmaps and ensures our customer knowledge of upcoming new content additions, technology enhancements and strategic product launches. - Navigates and networks key business sponsors and technical leads to drive increased adoption and usage of our data. - Ensures all ongoing service incidents are prioritized and acts as a point of escalation to help resolve and if necessary, expedite any perceived issues impacting service. - Works closely with Customer Engineering, Client Services, Delivery, and Exchange Relations to oversee any project related work. Knowledge And Experience - 7-10 years of experience in the market data, front office and/or electronic trading domain in a Technical Account Management, Client Success, Pre-Sales, Support or Product capacity role. - Significant exposure to associated technology, connectivity, terminology, vendors, trading venues, market forces and regulation. - Excellent understanding of financial markets, the trading life cycle and related terminology - Knowledgeable of various asset classes covering real-time data, referential and historical data. Technical Skills - Expert user of Microsoft Excel, Visio, PowerPoint - Understanding of networking and associated protocols - UNIX or similar command-line experience (desirable) - Programming experience at some level in Java, C# or C++ (desirable) Personal Skills - Confident and professional communicator, both verbal and written - Logical and methodical at troubleshooting - Comfortable following established processes and procedures as well as identifying the need for process improvement where needed. - Ability to multi-task and prioritize under pressure. - Strong presentation and organization skills - Excellent time management skills - Fluent in Business English.