Jewellery Stylist / Client Experience Manager

Company Description Mortantra is a heritage-inspired jewellery house rooted in India’s rich cultural legacy, exploring jewellery as a living expression of culture, craft, and time. The brand combines age-old techniques, such as Jadau and Kundan, with meticulous hand detailing and carefully selected semi-precious stones. Drawing from royal aesthetics and regional artistry, Mortantra creates pieces that embody grace, depth, and authenticity while resonating with contemporary tastes. Its jewellery is designed to become cherished keepsakes for bridal occasions, celebrations, and personal milestones, carrying stories across generations. With a strong commitment to craftsmanship and material integrity, Mortantra honors artisanal traditions while shaping a modern narrative for heritage jewellery.

Role Description The Jewellery Stylist / Client Experience Manager is a full-time, on-site role based in Ahmedabad, focused on delivering personalized styling and exceptional client service. Day-to-day responsibilities include understanding client preferences, recommending suitable jewellery pieces for occasions, and curating complete looks that reflect Mortantra’s aesthetic and the client’s individuality. The role involves managing in-store client interactions, guiding clients through collections, handling queries, and ensuring a seamless, memorable experience before, during, and after purchase. The team member will coordinate fittings, maintain product displays, oversee basic care and presentation of jewellery, and support training of junior staff on product knowledge and styling standards. The role also includes collecting client feedback, collaborating with the design and operations teams, and upholding brand values in every interaction.

Qualifications

• Strong jewellery styling and design awareness, with the ability to work with Jewelry Design and Fashion Jewelry concepts.
• Excellent Customer Service skills, with a client-focused mindset and ability to build long-term relationships.
• Working knowledge of jewellery care and presentation, including basic Polishing and handling of handcrafted pieces.
• Ability to support and conduct Training for team members on product knowledge, styling, and client experience standards.
• Prior experience in luxury retail, bridal styling, or jewellery/fashion boutiques is preferred.
• Strong communication and interpersonal skills, with proficiency in English and local languages as applicable.
• Attention to detail, aesthetic sensitivity, and a genuine interest in Indian culture, craft, and heritage jewellery.
• Ability to work on-site in Kharn, Mumbai, including weekends and peak festive/wedding seasons, as part of a collaborative team.