Product Manager - Community Engagement

Our client runs two investor-facing businesses. Our D2C platform serves retail precious metals customers and premium members who value education, trust, and loyalty benefits. Our advisory business serves a higher-value audience across mining, hedge funds, real assets, and portfolio advisory.

This role owns the engagement layer across both — the product and operating rhythm behind how members activate, participate, find relevant content, and give feedback that shapes the roadmap.

What you'll own:

→ The community-engagement product roadmap across both businesses, discovery to delivery

→ Activation journeys that help members participate, return, and connect with the right content or experts

→ Discussion quality across precious metals, mining, hedge funds, real assets, and advisory themes

→ The post-arrival experience — Marketing runs campaigns and launches; you own what happens after arrival

→ Translating business goals, customer feedback, and engagement data into user stories and product improvements

→ Engagement reporting to Product, Marketing, Content, Support, and leadership

What you'll need:

→ 3–5 years in product management, community product, membership, or D2C engagement; 6–10 years overall

→ Proven experience managing an online community or forum — moderation, engagement strategy, conflict resolution

→ Experience running or supporting a loyalty or rewards programme

→ Strong written communication; you'll write credibly about financial topics for a knowledgeable audience

→ Solid grasp of personal finance and investing; comfort with precious metals is a plus, or willingness to get up to speed fast

Strong plus: fintech, brokerage, e-commerce, or commodities background. Familiarity with Discourse, Vanilla, phpBB, or similar. Experience with older customer segments, where trust and clarity matter more than novelty.

First 6–12 months: loyalty engagement trending up, a forum that's active and well-moderated with fewer escalations, and a reporting cadence leadership relies on.