Lead Converter (Mumbai)

Job Purpose

To manage end to end conversion of the Leads generated by VRM agents and drive the respective LOBs Business growth

Job Context & Major Challenges

Organizational Context

ABC Digital has been incorporated as a wholly owned subsidiary of Aditya Birla Capital in 2023 to engage in distribution of Aditya Birla Capital products and providing services to customers including web-based services e-commerce and payments facilities and allied activities.

ABC Digital is developing an omni-channel based D2C platform (website and app) to acquire new customers and serve them addition ABC Digital has started a virtual engagement management through inbound and outbound calling.

ABC Digital is collaborating with all ABCL subsidiaries to deliver a truly personalized and seamless omni-channel experience for both new and existing customers by building capacity and enhancing productivity through investments in talent technology marketing and data and analytics.
The Virtual Engagement Lead Converter is responsible for managing the fulfilment process of each case which is stuck in the process journey. This role involves close coordination with various line of businesses (LOBs) to reduce time-for-fulfilment and enhance efficiency from login to issuance/disbursement.

Key Responsibilities:
Enhancing the business fulfillment processes with a focus on reducing turnaround time (TAT) from login to issuance/disbursement
Collaborate closely with respective lines of business to understand their specific requirements and challenges in the fulfillment process. Identify opportunities for improvement and implement solutions to streamline workflows and enhance efficiency.
Identify bottlenecks in the fulfillment process and implement measures to reduce TAT
Good and clear communication regarding financial awareness product features key differentiators of ABC product suite
Ability to navigate ambiguity and unchartered path without constant monitoring/supervision
Disciplined dedication with the work ethics and policies

Key Result Areas

	KRA (Accountabilities) (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
KRA1	Fulfillment Achievement	Accountable for Fulfilment Performance & Productivity of Sales VRM Improvement in Disbursement/Issuance TAT Drive end to end conversion of the leads and achieve the Business targets
KRA2	Operational Effectiveness	Track and ensure efficient business processes/ operations across the journey Drive process efficiencies and faster TATs through interacting with stakeholders across processes functions and LOBs Adopt improved processes and best practices to enhance operational effectiveness productivity and overall business contribution
KRA3	Stake Holder Management	Coordinate with all Respective LOBs to resolve business issues and drive business growth

Employment Type : Full Time
Experience: years
Vacancy: 1