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Responsibilities:
- ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.
- Strong knowledge and experience across ServiceNow product and process areas; HRSD, HAM, SAM, CMDB and ITSM preferred.
- Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
- Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.
- Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting, development & Integration.
- Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.
- Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
- Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
- Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
- Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
- Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and Bachelor's degree in Computer Science, Information Technology, or a related field. 6 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD/ HAM /Now Assist Virtual Agent/ITSM/CMDB product expertise (Minimum 6 years of experience in ServiceNow Development for any 2 modules except ITSM).
- In-depth knowledge of ITIL processes and best practices for IT Service Management. Developed and ran ATF test cases to verify functionality and ensure overall system stability.
- Strong analytical and problem-solving skills to design effective ServiceNow solutions.
- Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
- Excellent organizational and time management skills to handle multiple projects simultaneously.
- ServiceNow mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable.
- Understanding of Agile development methodologies is a plus.
- Morningstar is an equal opportunity employer.
Morningstar - Senior ServiceNow Developer • Mumbai
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