Talent.com
Freyja
Customer Support RepresentativeFreyja • Mumbai, IN
Customer Support Representative

Customer Support Representative

Freyja • Mumbai, IN
5 days ago
Job description
Company Description Freyja is a fashion tech startup focused on transforming global fashion through innovation and technology-driven solutions. The company draws inspiration from leading fashion capitals such as London, Paris, Tokyo, Milan, Seoul, and New York City to create unique, forward-thinking experiences. Freyja blends chic, romantic, avant-garde, and sophisticated styles while embracing fashion-forward cultural influences. The team is committed to promoting sustainable and ethical practices in every aspect of the business. Applicants can expect to join a creative, dynamic environment that values bold ideas and responsible innovation.
Role Description The Customer Support Representative is a full-time remote role responsible for delivering high-quality support to Freyja’s global customer base. In this role, you will respond to customer inquiries via email, chat, and other digital channels, ensuring timely, clear, and empathetic communication. You will assist customers with account-related questions, order issues, product information, and basic technical troubleshooting related to the platform. The position involves logging and tracking support requests, escalating complex issues when needed, and following up to ensure resolution and customer satisfaction. You will collaborate closely with cross-functional teams to share customer feedback, contribute to support documentation, and help improve overall user experience.
Qualifications
  • Strong Customer Support and Customer Service skills, with a focus on empathetic, solution-oriented interactions.
  • Ability to maintain high levels of Customer Satisfaction through proactive follow-up and clear expectations.
  • Excellent Communication skills, including concise written communication and professional digital etiquette.
  • Proficiency in Troubleshooting common user and account issues, with the ability to escalate technical problems appropriately.
  • Comfort working in a fast-paced startup environment and adapting to evolving processes and tools.
  • Prior experience in e-commerce, fashion, or tech support is beneficial but not required.
  • Reliable internet connection, strong time-management skills, and the ability to work independently in a remote setting.
  • Relevant education or training in customer service, communications, or a related field is a plus.
Create a job alert for this search

Customer Support Representative • Mumbai, IN

Similar jobs

Customer Support Specialist - Fully Remote | Upto $35K/yr

MercorMumbai, Maharashtra, India
Remote
Quick Apply

Headquartered in San Francisco, our investors include.Customer Success Engineer (India).Substantial overlap with Pacific Time (PT/PST).Investigate talent-reported issues end-to-end.Reproduce bugs, ... Show more

A&D SALES REPRESENTATIVE

PorcelanosaMumbai, Maharashtra, India

A&D Sales Representative – Mumbai, India PORCELANOSA is a leading Spanish group specialising in ceramic, natural stone and premium interior solutions with an international presence, specializing i... Show more

 • Promoted

Customer Support Specialist | BU: Working Professional

upGrad InternationalMumbai, Maharashtra, India

Designation: Customer / Student Support Specialist BU: Working Professional Location: Mumbai (Andheri-Marol) Experience: 0 to 2 Yrs (Freshers can also apply) Shift Details: 6 days a week (Hybrid) S... Show more

 • Promoted

Customer Service Representative

WNSMumbai, Maharashtra, India

About the Company WNS, now part of Capgemini, is a global leader in business process management and digital transformation.By combining deep industry expertise with AI, analytics, automation, an... Show more

 • Promoted

Executive Sales Representative

Legal Experts AIMumbai, Maharashtra, India

About the Company LEAI is building the future of legal intelligence by connecting expert witnesses and legal professionals through technology, data, and trusted relationships.Our mission is to mode... Show more

 • Promoted

Customer Service Representative

NLB ServicesMumbai, Maharashtra, India

Job Description We're Hiring: Customer Service Representative \n We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.If you're a graduate with excel... Show more

 • Promoted

Customer Service Representative

Career GuidelineMumbai, Maharashtra, India

Hiring: French Speaking Customer Support Executive (Voice Process) | Mumbai We're Hiring French Language Professionals! Are you fluent in French and looking to build your career in an internation... Show more

 • Promoted

Senior Customer Service Representative

TripleMumbai, Maharashtra, India

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accou... Show more

 • Promoted

Customer Service Representative, Team Leader

X-Press FeedersMumbai, Maharashtra, India

Job Description Role Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated.The role will have full control of the services handled incl... Show more

 • Promoted

Inside Sales Representative (UK Market)

QureosMumbai, Mumbai, IN

Qureos is redefining how companies hire with AI.Backed by leading investors including Prosus Ventures and COTU Ventures, Qureos recently raised a $5 million Seed round to accelerate the future of h... Show more

Customer Support Representative

WNSMumbai, Maharashtra, India

Job Description Job Title: Customer Service Executive \n Location: Vikhroli \n Experience: 0-2 Years \n Working Days: 5/6 Days a Week \n Weekly Off: 1 or 2 Rotational Week Off \n Employment Type: ... Show more

 • Promoted

Inside Sales Representative (US Market)

QureosMumbai, Mumbai, IN

Qureos is redefining how companies hire with AI.Backed by leading investors including Prosus Ventures and COTU Ventures, Qureos recently raised a $5 million Seed round to accelerate the future of h... Show more