Test Customer Success Manager

Test Customer Success Manager

Company Overview

Test Company

Test Company Description

Location

Yelahanka, Bengaluru, Karnataka, India, 560064

Key Details

• Number of Openings: 1
• Employment Type: Full‑time
• Job Category: Technical
• Salary Range: $60,000 – $80,000 per annum (USD)
• Currency: Dollars ($ - United States of America)

Job Responsibilities

• Maintain and grow relationships with assigned customer accounts, ensuring high satisfaction and retention.
• Assist clients in publishing and managing content on the company platform, including page creation and website customization.
• Coordinate with internal teams to resolve technical issues, track job progress, and deliver timely solutions.
• Provide product training, onboarding, and ongoing support to help customers maximize the value of the platform.
• Gather and analyze customer feedback to identify opportunities for product improvement and upsell additional services.
• Prepare regular reports on account health, usage metrics, and renewal forecasts.
• Participate in cross‑functional meetings to advocate for customer needs and influence roadmap decisions.

Essential Qualifications

• Strong communication and interpersonal skills with a customer‑centric mindset.
• Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in the following skills:
  • Account Management
  • Content Publishing
  • Job Management
  • Page Creation
  • Website Customization
• Basic understanding of technical products and SaaS platforms.
• Fluency in English (written and spoken). Additional proficiency in local languages is a plus.

Desired Experience

• Prior experience (2+ years) in a customer success, account management, or related technical support role.
• Experience working with web‑based content management systems or similar platforms.
• Exposure to handling B2B customers in a fast‑paced environment.
• Track record of meeting or exceeding customer satisfaction and renewal targets.

Salary & Benefits

• Annual salary ranging from $60,000 to $80,000 (USD), commensurate with experience and qualifications.
• Competitive benefits package in line with Test Company policies, including health insurance, paid time off, and professional development opportunities.
• Potential performance‑based bonuses and incentives.

Application Process

Please submit your resume and a brief cover letter outlining your relevant experience and why you are a good fit for this role.