Job Description
Role Purpose
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The QA/QC & Maintenance Manager acts as the operational custodian of product integrity, food safety compliance, and equipment reliability across the dates processing value chain.
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This role drives end-to-end quality governance, enforces global food safety frameworks, and ensures uninterrupted asset performance to safeguard production continuity and regulatory compliance.
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The position demands a hands-on leader with extensive experience in food manufacturing, strong command skills, and the ability to enforce standards on the production floor while fostering a culture of continuous improvement.
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Key Focus Areas & Responsibilities
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QUALITY AND FOOD SAFETY MANAGEMENT ACTIVITIES
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\n - Formulation of QA/QC goals & objectives related to food safety systems
\n - Research and development activities (new production procedures, formulation of new products and improving the techniques used in manufacturing)
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QUALITY ASSURANCE ACTIVITIES
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\n - Oversee in-process quality checks and ensure compliance with product specifications during grading, washing, pitting, filling, pressing, and packing stages.
\n - Implementing all activities related to prerequisite programs (PRPs) and Good Manufacturing Practices (GMP) and adopted food safety management system / assure that the systems are fully functional and audit-ready.
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(tool for verification and validation)
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\n - internal audits and readiness exercises for regulatory, customer, and third-party audits. (based on food safety management system requirements)
\n - Execute daily inspection routines covering personnel hygiene, facility sanitation, production lines, and utilities. (as a part of system validation and verification)
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QUALITY CONTROL ACTIVITIES
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\n - Material sampling and examination (materials conformity according to national, international and company standards) which include raw material, packaging material, intermediate and final products
\n - Investigate non-conforming materials or products, recommend disposition actions (according to handling of potentially unsafe products in food safety management system)
\n - Establishing and implementing materials traceability system (with withdrawal and recall drills to assure traceability system validity)
\n - Documentation, reports formulation, and appropriate actions taking according to analysis results (which include correction and corrective action selection)
\n - Coordinate calibration for all critical measuring and monitoring devices. (based on control of monitoring and measuring activities in food safety management system)
\n - Supplier evaluation based on materials inspection results and quality control activities related to material inspection (as a apart of material management)
\n - Customer complains investigation, trouble shooting, and correction of root causes of such problems which are related to the production
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FOOD SAFETY MANAGEMENT ACTIVITIES
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\n - Establishing and Implementing ISO 22000 system, formulation of prerequisite programs, operational prerequisite programs, and critical control points measures according to GMP, HACCP, ISO/FSSC 22000, and any relevant industry certifications as applicable in the scope of operations
\n - Validation and Verification planning of all food safety prerequisite programs, including:
\n - Personal hygiene and staff sanitation compliance
\n - Cleaning and sanitation programs for equipment, utensils, and infrastructure
\n - Pest/vermin control verification
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\n - Allergen and cross-contamination control
\n - Lead food safety incident investigations, risk assessments, and corrective/preventive action plans (CAPA).
\n - Maintain an audit-ready environment at all times, with documentation, logs, and reports properly controlled and accessible.
\n - Continual food safety management system based on information’s collected from quality management, internal and external auditing notes, management requirements, and modification on national and international standards
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Leadership, Training & People Development
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\n - Train production and QC personnel on food safety, hygiene, GMP, SOP adherence, and inspection routines.
\n - Demonstrate strong leadership and the ability to command respect on the production floor while maintaining team engagement.
\n - Foster a disciplined, process-driven, and safety-first culture across all shifts.
\n - Ensure adequate knowledge transfer and upskilling to empower teams to perform tasks independently.
\n - Lead toolbox talks, refresher training programs, and performance coaching sessions.
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Reporting, Documentation & Communication
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\n - Ensure all activities are recorded with accuracy, including inspection logs, deviation reports, monitoring sheets, maintenance logs, and CAPA actions.
\n - Produce structured daily/weekly quality and maintenance reports for management review.
\n - Communicate effectively across departments—production, procurement, warehouse, and management—to ensure alignment and fast decision-making.
\n - Maintain document control in line with food safety management standards.
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Qualifications
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\n - Bachelor’s degree in Food Science, Food Technology, Industrial Engineering, Mechanical Engineering, or relevant field.
\n - Minimum 7–10 years of experience in food processing, ideally in high-volume production environments.
\n - Certification in HACCP, FSSC 22000, or Lead Auditor training
\n - Strong working knowledge of HACCP, GMP, FSSC/ISO standards, and food safety risk management and control
\n - Proven experience in quality assurance, quality control, and production process monitoring.
\n - Demonstrated capability in troubleshooting, root-cause analysis, and implementing CAPA.
\n - Competent leadership skills with ability to enforce compliance and manage diverse teams.
\n - Strong communication, reporting, and documentation skills.
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