Customer Support Specialist

Job Description

Company Description Mera Laundry is a growing laundry and garment care provider focused on delivering reliable, high-quality services to individual and business customers. The company is committed to convenience, efficiency, and consistent service standards, using streamlined processes and modern equipment to manage orders. Team members work closely with customers to ensure clear communication, timely delivery, and careful handling of garments. Mera Laundry values integrity, accountability, and a customer-first mindset, creating an environment where employees can contribute to service improvements and operational excellence.

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Role Description The Customer Support Specialist is a full-time, on-site role based in Bengaluru, responsible for assisting customers with their laundry service inquiries and requests. Day-to-day tasks include responding to phone calls, messages, and in-person queries, managing order-related questions, and resolving issues related to pickup, delivery, billing, and service quality. The role involves documenting customer interactions, coordinating with operations and delivery teams, and tracking recurring issues to support process improvements. The specialist will provide basic technical support related to order tracking systems or apps, ensure accurate information is shared with customers, and follow up to confirm resolution and customer satisfaction. This role requires consistent adherence to service standards, clear communication, and a professional, empathetic approach in all customer interactions.

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Qualifications

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• Candidates should possess strong Customer Support skills and a demonstrated focus on Customer Satisfaction.
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• Candidates should possess solid Interpersonal Skills and clear, professional communication abilities.
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• Candidates should possess Technical Support capabilities to assist customers with basic system or app-related issues.
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• Candidates should possess Analytical Skills to identify patterns in customer issues and suggest improvements.
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• Candidates should ideally have prior experience in customer-facing roles, preferably in services, retail, or logistics.
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• Candidates should be comfortable working on-site in Bengaluru, with the ability to manage multiple queries and priorities efficiently.
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• Candidates should have proficiency in English; knowledge of local languages is an advantage.
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• Candidates should have at least a high school diploma; a bachelor’s degree in any field is beneficial.
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