Associate Director – Inside Sales | HigherEducation

upGrad Private Limited - www.upgrad.com

About Us –

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

Designation – Associate Director – Inside Sales (HigherEducation India)

Work Location – Bangalore

Work Mode – In-Office

About The Role - This is a strategic leadership role responsible for driving sales performance across their entire team while ensuring operational efficiency, process adherence, and team development. This role requires a seasoned leader with a keen focus on sales strategy, team management, and revenue growth.

Key Responsibilities -

Team Leadership & Development -

• Conduct regular performance reviews, coaching, and development sessions with Sales Managers to ensure continuous improvement in sales processes and strategies.
• Mentor and develop high-potential team members, ensuring a strong leadership pipeline within the sales division.

Sales Strategy & Execution -

• Collaborate with the leadership team to design and execute sales strategies that align with the company’s growth objectives.
• Drive revenue and admissions targets by creating a high-performance culture that fosters collaboration and excellence.
• Monitor key performance indicators (KPIs) for Sales Managers and their teams, ensuring monthly and quarterly targets are met or exceeded.

Operations & Process Management -

• Implement sales processes, guidelines, and best practices to ensure operational efficiency and consistency across teams.
• Regularly review and optimize workflows, reporting tools, and sales technologies to improve the team's productivity and performance.
• Ensure accurate tracking and reporting of sales performance through the CRM system, ensuring all teams follow protocol.

Collaboration & Cross-Functional Interaction -

• Work closely with the marketing, product, and customer success teams to create a seamless experience from lead generation to customer conversion and post-sales onboarding.
• Provide feedback to the product and marketing teams to drive course improvement and the development of new offerings based on customer insights.
• Participate in leadership meetings to share team performance updates, discuss challenges, and propose solutions.

Data-Driven Decision Making -

• Analyze sales performance data and provide actionable insights to senior management.
• Use data to forecast sales performance, identify areas for growth, and develop strategies to improve conversion rates.

Eligibility -

• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is preferred
• Experience: Minimum of 10/12 years of experience in B2C Sales or Inside Sales, with at least 5 years in a leadership role managing teams in a fast-paced, target-driven environment, preferably in EdTech or E-learning.

Why Join upGrad?

• Opportunity to contribute to one of India's leading EdTech organizations.
• Exposure to large-scale digital campaigns and brand initiatives.
• Collaborative and high-growth work environment.
• Learning and development opportunities across diverse business functions.