Business Development Manager cum Patient Counsellor

Company Description Akruti Plastic & Cosmetic Surgery Centre is a leading clinic in Hyderabad specializing in advanced aesthetic, reconstructive, and corrective procedures with a strong patient-first focus. The centre combines modern surgical techniques, ethical medical practices, and personalized care to deliver safe, natural-looking, confidence-enhancing results. Services include cosmetic surgery, reconstructive procedures, hair transplantation, body contouring, facial aesthetics, and breast surgeries, supported by experienced plastic surgeons and a dedicated clinical team. Akruti emphasizes precision, transparency, and long-term well-being throughout the patient journey, from initial consultation to recovery. The clinic operates from Kukatpally and Kondapur in Hyderabad, with consultations available by appointment.
Role Description The Business Development Manager cum Patient Counsellor role is a full-time, on-site position based in Hyderabad, working across Akruti’s centres. This role involves identifying and developing new business opportunities, building relationships with referring physicians and partners, and contributing to marketing and outreach initiatives to increase patient footfall. The position also entails counselling prospective and existing patients, explaining treatment options, procedures, costs, and post-operative care in a clear and empathetic manner. Daily responsibilities include managing inquiries, coordinating consultations, maintaining accurate patient records, and ensuring a smooth experience from first contact through follow-up. The role requires close collaboration with surgeons, clinical staff, and administrative teams to align business growth with high-quality, ethical patient care.
Qualifications

• Strong communication, interpersonal, and patient counselling skills, with the ability to explain medical procedures in simple, reassuring language.
• Business development and relationship management skills, including lead generation, networking, and maintaining professional partnerships.
• Basic marketing and customer engagement skills, such as supporting promotional campaigns, managing patient inquiries, and enhancing clinic visibility.
• Organizational and administrative abilities, including appointment coordination, documentation, and follow-up management.
• Bachelor’s degree in Business, Healthcare Management, Psychology, or a related field; relevant experience in healthcare or aesthetic services is an advantage.
• Comfort working in a clinical environment, with high standards of ethics, confidentiality, and patient-centric service.
• Proficiency in English and local languages (such as Telugu and Hindi) preferred; ability to work flexible hours as per clinic needs.