IT Assistant Manager

KEY TASKS & RESPONSIBILITIES

• Maintain and support the company s computing systems including desktops, laptops, mobile devices, and networking.
• Oversee the development and maintenance of user workstation
• Work and coordinate with the IT Systems Engineering team on application
• Research and recommend best practices, security measures, performance enhancements and software/hardware solutions.
• Ensure compliance with eClinical Solutions/industry quality standards, regulations, guidelines, and procedures.
• Monitor service requests and respond immediately to security or usability
• Daily team huddles to prioritize daily activities
• Weekly review of service requests
• Monthly Reporting and review of service metrics
• Prepare and maintain appropriate documentation (work instructions, FAQs, ).
• Daily supervision of technical resource(s) will be required.
• Other duties assigned

Education/ Experience:

• Bachelor s degree in computer science, Information Technology or a related discipline, or equivalent combination of working experience/education preferred
• 10+ years of experience as an IT or Systems Support Engineer for a technology company, preferably with a distributed software application deployed in a SaaS model and within a highly regulated environment preferred (Biotech preferred).

Professional Skills:

• Exceptionally demonstrated abilities in providing 2nd/3rd level technical support, helping to troubleshoot and resolve problems
• Exceptional Microsoft system administration and troubleshooting skills with Windows 10/11,
• SharePoint/Teams, and Apple/Mac experience a plus
• Proven administrative experience with Microsoft Office 365, Azure and/or Amazon AWS is required
• Extremely thorough understanding of Active Directory, GPOs, DNS, SFTP, WSUS and/or SCCM services
• Proven experience with Single Sign-On, ADFS and Multi-Factor Authentication solutions
• Exceptional understanding of web technologies, including servers, performance, security, encryption and Microsoft IIS setup and configuration
• Experience with PowerShell and demonstrated ability to automate administrative tasks by writing, deploying and executing scripts
• Proven experience with configuring and maintaining firewalls, routers, switches, wireless access points and other network infrastructure
• Extensive experience managing and deploying end point security solutions
• Proven experience utilizing monitoring tools to identify in real-time problems in the entire application stack as well as the infrastructure, working with both internal and external resources to resolve them in a timely manner

Technical Skills:

• Proficient with Microsoft Office Suite or related
• Professional certifications (Microsoft, Amazon, CompTIA, Okta, ) are highly preferred

Skills Required
Amazon Aws, It System Administrator, Okta, Ms Office 365, Web Technologies, Azure, CompTIA, Powershell