Oracle L2 Functional Consultant

Job Title: Oracle L2 Functional Consultant Record to Report (R2R)

Experience: Overall 10+ Years
Location: (Bangalore / Hyderabad / Pune / Chennai / Noida)
Work Mode: Hybrid
Shift: Rotational Shift

Role Overview:

Oracle L2 Functional Support Consultant provides second-level functional support for financial modules across Record-to-Report (R2R). This role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs). Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring and non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, while continuously identifying opportunities to automate these SOP-driven tasks.

Key Responsibilities:

• Act as functional escalation point for Oracle EBS R12 Finance modules.

• Analyze and resolve medium to complex functional issues that cannot be resolved by L1 support.

• Perform root cause analysis (RCA) for recurring issues and support permanent fixes.

• Resolve functional break-fix calls either permanently or by workaround.

• Handle issues related to data in the production instance.

• Follow up on SRs, patches, and issues to ensure resolution.

• Conduct training for power users on the application and support functionalities.

• Conduct root cause analysis and error detection/correction.

• Provide 24/7 in-person or Zoom support for priority/critical day-to-day operational issues.

• Provide 24/7 in-person or Zoom support for month-close activities.

• Monitor integrations for data leakage and error handling.

• Perform smoke testing after planned/unplanned system outages to ensure stability.

• Resolve functional issues related to Oracle E-Business Suite modules in the Record-to-Report (R2R) process area across GL, FA, AP, AR, CE, and related sub-ledgers.

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or equivalent practical experience.

• 5 10 years of Oracle EBS R12 functional support experience.

• Strong hands-on expertise in R2R: GL, FA, AP, AR, CE, and related sub-ledger accounting.

• Deep understanding of end-to-end financial process flows and accounting impacts.

• Ability to perform RCA and functional troubleshooting independently.

• Excellent communication, problem-solving, and customer service skills.

• Experience working in a 24x7 or enterprise support environment.

• Ability to work with cross-functional teams and escalate issues effectively.