Web Access Management Support Professional

Key Responsibilities:

- Provide L2/L3 production support for web access management and IAM services.

- Troubleshoot issues related to SSO, federation, MFA, access policies, and authentication flows.

- Support and maintain PingFederate, PingAccess, and Ping MFA platforms.

- Assist with Ping DaVinci workflows where applicable.

- Investigate login failures, certificate issues, token errors, policy failures, and application access problems.

- Analyze logs, SAML/OIDC/OAuth transactions, HTTP headers, and authentication events.

- Support IAM platforms hosted in AWS environments, including operational awareness of EKS/Kubernetes deployments.

- Perform routine configuration updates, service checks, patch coordination, and operational maintenance.

- Work with application, cloud, infrastructure, and security teams to resolve incidents and service requests.

- Document known issues, SOPs, runbooks, and resolution steps.

- Participate in incident response, change support, and on-call rotations as required.

- Preparing client weekly reports and representations.

Required Skills:

- Hands-on support experience with PingFederate, PingAccess, and Ping MFA.

- Good understanding of SAML, OAuth 2.0, OpenID Connect, and SSO troubleshooting.

- Knowledge of AWS cloud environment and support exposure to Kubernetes / Amazon EKS.

- Strong understanding of web access concepts such as sessions, cookies, reverse proxies, SSL certificates, and authentication flows.

- Experience analyzing application logs, browser traces, and access issues in production environments.

- Familiarity with LDAP, Active Directory, REST APIs, and identity integrations.

- Working knowledge of incident, change, and problem management processes.

- Basic scripting or automation knowledge.

- Strong communication and documentation skills.

Preferred / Optional Skills:

- Exposure to Ping DaVinci.

- Experience with PingOne or hybrid IAM environments.

- Familiarity with monitoring tools such as NewRelic, CloudWatch, or similar.

- Knowledge of DevOps support processes for containerized applications.

- Experience in regulated or large enterprise environments.

(ref:hirist.tech)