Vendor Manager

About Eternz

Eternz is a premium curated jewellery and watches marketplace, bringing together 400+ brands across fashion jewellery, silver jewellery, lab-grown diamonds, fine jewellery, and watches. We are building a differentiated shopping experience by bringing together some of the most exciting and aspirational brands in the category.

About the Role

We are looking for a Vendor Manager to join our team in Bangalore (HSR Layout). In this role, you will be responsible for managing relationships with our brand partners and ensuring smooth day-to-day operations across the marketplace.

You will work closely with vendors and cross-functional teams across merchandising, catalogue, logistics, finance, and business operations to drive vendor performance, resolve operational challenges, ensure SLA adherence, and deliver a seamless experience for both brands and customers.

The ideal candidate is highly organised, proactive, and comfortable managing multiple stakeholders while taking ownership of vendor relationships and operational outcomes.

Key Responsibilities

• Own the day-to-day relationship and operational management of assigned brand partners, ensuring smooth marketplace operations and strong vendor performance.
• Drive vendor onboarding, operational readiness, and compliance while ensuring timely completion of all required processes and documentation.
• Monitor vendor performance and SLAs, identify operational gaps, and work with internal and external stakeholders to resolve issues and improve service levels.
• Collaborate with cross-functional teams including catalogue, merchandising, logistics, finance, and operations to streamline processes and ensure a seamless brand and customer experience.

Qualifications

• Candidates graduating from IITs, NITs, or other premier institutions are preferred.
• 2–3 years of experience in vendor management, account management, marketplace operations, e-commerce operations, or a similar role.
• Strong communication, relationship management, and stakeholder management skills.
• Excellent organisational skills with strong attention to detail.
• Proficiency in Microsoft Excel and Google Sheets.
• Ability to manage multiple vendors, priorities, and operational challenges in a fast-paced environment.
• Strong analytical and problem-solving skills with a proactive approach to resolving issues.

Skills Required
Microsoft Excel, google sheets , Account Management, Vendor Management