ServiceNow Administrator

Overview: About the company Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Position Overview: Global Enterprise Organization seeks a fulltime ServiceNow Administrator to join our exciting team. The Administrator will be responsible for providing continuous service improvements and it is essential for you to have a deep understanding of ServiceNow CMDB platform and working knowledge of other modules such as Incident Management, Change Management and Problem Management. Your responsibilities will include hands-on technical expertise to support CMDB initiatives, and working closely with architects, developers, platform owners, and service teams to deliver configuration data across the organization. Responsibilities: - Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes - Maintain CI relationships and dependency mappings to support Incident, Change, Problem, and Service Mapping use cases Handle daily ServiceNow support for areas of Infrastructure. - Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes - Collaborate with ITOM, ITSM, cloud, and infrastructure teams to onboard new CI types and discovery sources. - Support audits, compliance, and risk initiatives by ensuring CMDB data aligns with required controls and evidence needs. - Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified. - Responsible for CMBD support and participate in platform upgrades, patches, and CMDB-related testing and validation activities - Create and maintain process and knowledge documentation for CMDB - Identify and implement continuous improvements to CMDB processes, automation, and data consumption. Qualifications: Requirements: - BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience. - 3-5 years of IT administration - At least 2–4+ years of hands-on experience administering ServiceNow CMDB and Discovery. - Demonstrate understanding of complex problem-solving techniques dealing with infrastructure support. - Experience supporting Incident, Request, Problem, and Change processes that rely on CMDB data - Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization. Other Skills - Industry recognized certifications (ServiceNow Admin certifications) - Reasonable level of experience with automation and/or scripting - A strong desire to make a difference. - Able to set objectives, meet deadlines and work under pressure in a fast moving business - Excellent interpersonal and communication skills. - Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends. - Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business. - Excellent organizational and project management skills. - Strong problem-resolution skills. - Must be detail-oriented and a team player. - An understanding of general infrastructure administration support - Experience with some of the following areas / concepts: - Windows Server and Linux operating systems - Active Directory (maintenance, group policy, permissions) - VM server creation - Enterprise storage systems - Physical server class hardware - Data center operations Shift Timings - 7PM IST To 4PM IST Consilio’s True North Values Client Experience | Listen for the “why." Clearly define success. Be accountable. Go the extra distance to create moments that matter. Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geographies, generations, and teams. Rally around final decisions. Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future. Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.