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Fairmont Hotels & Resorts
Guest Relation AssociateFairmont Hotels & Resorts • Udaipur, India
Guest Relation Associate

Guest Relation Associate

Fairmont Hotels & Resorts • Udaipur, India
9 days ago
Job description
Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

  • Welcome guests upon arrival and provide a warm, professional first impression.
  • Assist guests with check-in and check-out procedures when required.
  • Respond promptly to guest inquiries, requests, and concerns.
  • Handle guest complaints efficiently and follow up to ensure resolution.
  • Coordinate with housekeeping, food & beverage, maintenance, and other departments to fulfill guest requests.
  • Maintain knowledge of hotel facilities, services, room categories, promotions, and local attractions.
  • Assist VIP guests and ensure special requests are fulfilled.
  • Monitor guest feedback and encourage positive guest experiences.
  • Maintain accurate guest records and update guest preferences in the hotel management system.
  • Ensure the lobby and guest areas are clean, organized, and welcoming.
  • Promote hotel services, restaurants, spa, and other facilities to enhance the guest experience.
  • Follow hotel policies, safety standards, and service procedures.

Qualifications

  • Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.
  • Previous experience in a hotel front office or guest relations role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Professional appearance and positive attitude.
  • Ability to work flexible shifts, including weekends and holidays.
  • Proficiency in MS Office and hotel property management systems

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Skills Required
Ms Office
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Guest Relation Associate • Udaipur, India

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