Front Office Executive - The Hoxton Bengaluru City

Job Description

What you’ll do…

• Deliver a warm, friendly and memorable welcome to every guest, creating a first impression that reflects The Hoxton's personality and style.
• Manage guest arrivals, departures and room allocations efficiently while ensuring accuracy in all Front Office procedures.
• Build genuine connections with guests, anticipating their needs and creating personalised experiences throughout their stay.
• Handle guest enquiries, requests and feedback with confidence, professionalism and a solutions-focused attitude.
• Maintain an excellent knowledge of the hotel, local neighbourhood and city to provide recommendations and enhance the guest experience.
• Promote hotel facilities, restaurants, bars and experiences while identifying opportunities to upsell rooms and services.

Qualifications

What we’re looking for…

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Previous experience in Front Office or Guest Services within a hotel environment is preferred.
• Knowledge of Opera Cloud or similar Property Management Systems.
• Excellent communication skills with a confident, friendly and professional approach.