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Job Title: GDS Emerging Tech Relationships Operations Manager
Function: GDS ES Growth & Innovation
Skill Level: High
Sub Function: Alliances Partner Ops CoE
Role Purpose
The Emerging Tech Relationships Operations Manager (Assistant Director) exists to enable alliance and ecosystem initiatives through disciplined operational execution and coordination. The role ensures that research activities, program workflows, reporting, and content outputs are wellstructured, accurately tracked, and consistently delivered, allowing senior leaders and strategists to focus on decisionmaking and direction. Acting as an operational anchor across teams and systems, the role drives followthrough, data integrity, and execution reliability across emerging relationship priorities.
Role Summary
The Emerging Tech Relationships Operations Manager provides handson operational, PMO, and coordination support for alliance and ecosystem programs. Working closely with senior team members, the role translates clearly defined requirements into organized research outputs, structured materials, accurate trackers, and timely reports. Responsibilities span market and company research support, content preparation, program coordination, CRM and system maintenance, and performance tracking, with a strong emphasis on precision, responsiveness, and execution quality. The role is executionfocused, prioritizing structure, consistency, and delivery across multiple workstreams. Success in this position is defined by the ability to manage details, maintain momentum, and ensure that data, materials, and reporting are ready for leadership consumption, while coordinating effectively across functions.
Key Responsibilities:
Market Research & Support (ExecutionFocused)
- Execute defined market and company research tasks based on clear requirements provided by senior team members.
- Support market scans through:
- Webbased research
- Use of AI tools to compile and structure company lists
- Data extraction and organization from PitchBook or similar platforms (where applicable).
- Assist with initial screening activities, including basic company information, leadership identification, and highlevel fit indicators.
- Maintain wellorganized records of research inputs and outputs to ensure traceability and re-use.
Content Development & Packaging
- Prepare structured, digestible outputs (slides, summaries, trackers, briefing materials) based on existing analysis and guidance.
- Support the development, standardization, and maintenance of templates, decks, and written content used across ecosystem initiatives.
- Ensure all materials are accurate, clearly structured, and reviewready for senior stakeholders.
Program & PMO Support
- Provide PMOstyle operational support for alliance and ecosystem initiatives, including:
- Maintaining plans, trackers, timelines, and work logs
- Coordinating inputs across multiple teams
- Supporting meeting preparation and followups.
- Assist with planning and logistics for ecosystem activities such as VC interactions or market visits.
- Ensure execution remains aligned to agreed timelines and priorities through consistent followthrough.
Relationship & System Management
- Maintain and update company and relationship records across CRM and internal tracking tools.
- Support ongoing monitoring of priority companies and initiatives to ensure continuity and visibility.
- Ensure data hygiene, consistency, and accuracy across systems such as CRM, BRIDGE, GIS, and ERIP trackers.
Reporting & Performance Tracking
- Support performance tracking and reporting at:
- ERIP level
- Program and function level.
- Compile data, maintain dashboards or trackers, and prepare summary reports for leadership review.
- Ensure reporting outputs are timely, consistent, and aligned with governance expectations.
CrossTeam Coordination
- Work closely with Risk Management Services and other internal teams to support BRIDGErelated operational activities.
- Engage with business teams primarily to gather inputs, clarify requirements, and coordinate execution, escalating issues where required.
- Serve as a paired or backup resource with similar roles to ensure continuity and coverage across time zones.
General Operational Support
- Support additional operational and administrative tasks as assigned to ensure smooth functioning of ecosystem activities.
- Contribute to maintaining execution discipline, structure, and reliability across all assigned workstreams.
Knowledge Requirements:
- Alliance & Ecosystem Operations Context
- Working understanding of alliance and ecosystem programs, particularly how operational support enables research, tracking, and program execution.
- Awareness of earlystage company discovery and screening concepts, without requiring deep strategic or commercial evaluation expertise.
- Understanding of how ecosystem initiatives are supported through structured research, coordination, and reporting, rather than strategy formulation.
Market & Company Research Fundamentals
- Knowledge of basic market and company research techniques, including:
- Webbased research
- Company profile compilation
- Highlevel fit and leadership identification
- Familiarity with market intelligence platforms such as PitchBook (or similar), sufficient to extract and organize data.
- Awareness of how AI tools can be used to support company discovery and list building (practical usage, not advanced analytics).
Program & PMO Concepts
- Understanding of PMOstyle execution, including:
- Workplan and timeline tracking
- Dependency management
- Meeting coordination and followups
- Knowledge of how programs like ERIP are tracked and supported operationally.
Systems & Data Management
- Familiarity with CRM systems and internal enterprise tools used for tracking companies, relationships, and initiatives.
- Understanding of data hygiene principles, including accuracy, consistency, and traceability across multiple systems (eg. CRM, BRIDGE, GIS, ERIP trackers).
Skill Requirements:
- Operational Execution & FollowThrough
- Strong ability to execute clearly defined workstreams with minimal supervision and low rework.
- High attention to detail and consistency in delivering outputs.
- Ability to maintain momentum across multiple parallel tasks.
Organization & Coordination
- Excellent organizational and tracking skills, with comfort managing:
- Task lists
- Trackers and dashboards
- Timelines and dependencies
- Ability to coordinate inputs across teams and ensure timely followups.
- Comfortable operating as a paired or backup resource to ensure continuity and coverage.
- Reliable, responsive, and disciplined in meeting deadlines.
- Strong service mindset with a focus on execution quality and reliability.
Business Communication
- Clear, professional written and verbal communication skills.
- Ability to translate instructions and inputs into clean, structured outputs.
- Comfortable interacting with business teams to gather inputs, clarify requirements, and escalate issues when necessary.
Content Preparation & Presentation Skills
- Strong ability to produce wellstructured presentations, summaries, trackers, and documents.
- Attention to formatting, clarity, and accuracy to ensure materials are reviewready for senior stakeholders.
- Comfort working with standard templates and maintaining content consistency.
Reporting & Performance Tracking
- Ability to compile data, maintain trackers or dashboards, and support performance reporting at:
- ERIP level
- Program and function level
- Skill in preparing summary reports that are accurate, timely, and aligned with governance expectations.
Other Guidance:
Academics & Experience
- Bachelor of Finance, Technology, Business Management. Masters in Business Admniistration
- 12+ years, years of experience in alliances, ecosystem management, operations, program management, or professional services environments. Prior experience within a Big Four, GSI, or ecosystemdriven organization strongly preferred. Experience working across geographies and time zones in a global delivery model
Working Hours:
- Flexible, based on assignment; substantial overlap with US time zones (EST) will be key
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Skills Required
Market Research, operational execution , Data Management, Crm Systems, Performance Tracking, Data Extraction, Content Development, Program Management
