Head of Operations

Job Description: Head of Operations Location: Jaipur, Rajasthan Industry: Catering, Banquets, Hospitality, Events Position Summary We are seeking an experienced and dynamic Head of Operations to lead and oversee end-to-end operations for our catering and banquet business in Jaipur. The ideal candidate will bring strong operational leadership from the hotel, hospitality, catering, or events industry, with a deep understanding of the Jaipur and Rajasthan market, customer preferences, vendor networks, and local business practices. The role requires ensuring seamless execution of events, driving operational excellence, managing large teams, maintaining service quality standards, and delivering exceptional guest experiences while achieving business and profitability goals. Key Responsibilities - Lead and manage overall catering, banquet, and event operations across multiple venues and locations. - Develop and implement operational strategies to improve efficiency, quality, profitability, and customer satisfaction. - Oversee event planning and execution, ensuring flawless delivery of weddings, corporate events, social gatherings, and large-scale functions. - Manage cross-functional teams including operations, banquet staff, kitchen coordination, logistics, and vendor partners. - Build and maintain strong relationships with clients, hotels, wedding planners, corporates, and local stakeholders. - Monitor operational KPIs, budgets, inventory, and cost controls. - Ensure compliance with food safety, hygiene, health, and statutory regulations. - Drive employee engagement, training, performance management, and succession planning. Required Qualifications & Experience - Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or related field. - 10-15+ years of operational leadership experience in catering, banquets, luxury hotels, hospitality, or event management. - Proven experience handling high-volume banquet and catering operations. - Strong understanding of Jaipur and Rajasthan's wedding, hospitality, and events market. - Established network within hotels, venues, vendors, and event management ecosystems in the region. - Excellent leadership, stakeholder management, problem-solving, and financial acumen.