Deputy manager Manager Customer support and inplant quality

Customer management - Evaluate and review customer specific Q-requirements monitor improvement action to achieve customer & represent customer visits and audits at Bosch plan & coordinate management visits to customer. Coordinate with stakeholders to enable continuity of production
in special events.

Claim management (MP 301.06) - Manage customer claims rework & reverse logistics of customer
& IPN return samples for 0 km field and AA as per BBM process as a methodological expert (primary & secondary analysis). Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain.

Product Audit & QMS (MP 301.09) - Ensuring product and process quality as per defined SOP in plant across the shifts and resources for conducting audits (regular event based). Prepare team for management reviews (ROIN BVS-Q OLRVBRM SCIP etc) and audits (PS/QMM IATF 2DP and customer/third party system audits)

Change Management- Represent and authorize the quality function during various
change management events (QG gates IPN releases safe launch Concession & ECR RAS & trial order approval PSW/FMEA).

Quality improvement - Initiating & driving Q improvement projects (HEP IDC reduction Shainin Digitization SCIP RPP- cost saving project Q complaint related) and enable supplier quality improvement projects

Escalation management - Asses the various risks in different areas (in-house production customer support plant to plant and extended workbench blocked inventory) & Pre-alert to management in case of high risk.

Extended workbench : Ensure Product and process quality as per defined SOP at extended workbenches (e.g. QAP Prebo Macurex Uni...)

Budget Management - Control annual budget inline with the defined targets related to third party services (containment and analysis). Regularization & approval of PDI & dealers claim amounts

People Management - Foresee requirement related to Q methods digital competency requirements based on current and future trends and direct employee capability accordingly.

Qualifications :

Education and experience : Bachelors degree in engineering in Mechanical Automotive Electrical or Industrial in Engineering in relevant streams (desirable). 10 years of relevant work experience in Manufacturing / Quality / Operation multiple OEM & customer / Service topic handling and International customer handling experience result driven & customer orientation

Skills & Competence requirements :

1. Proficient product and process knowledge Preventive Q Methods product liability & compliance BBM process compass.
2. Proficient with quality and problem solving methods (8D 5W Six Sigma / Shainin KT analysis)
3. Competent technical knowledge of PS products
4. Competent customer portals & requirements (IATF etc) AIAG manualsCompetent analytical skills structured working method.
5. Competent communication and presentation skills regional local language based on customer location. Competent negotiation and decision making skills
6. Advanced project management skills

Additional Information :

The purpose of this position is to ensure and improve product and process quality for internal (plant to plant external workbench) and external (customer) with the aim of faster resolving of Q topics without affecting customer line and achieving highest customer satisfaction.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1