Operations Manager

Job Post :- Partner Relationship Manager - Operations Work Location: Ahmedabad Workdays: Monday to Friday Role Overview: The Partner Relationship Manager will be the single point of contact for company's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected. Key Responsibilities: - Own the complete relationship lifecycle with company's partners such as onboarding, ongoing coordination, and continued engagement. - Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution. - Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision. - Track report submission flow between partners, auditors, and internal teams, ensuring basic compliance with required formats and timelines. - Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues. - Coordinate surveillance and recertification schedules, and support scope extension or certification change requests. - Liaise with internal teams for contract review, quotation support, and certification cycle planning. - Maintain accurate records in the CB management system / CRM for tracking partner status and history. - Support nonconformity follow-up coordination and closure verification tracking (administrative, not technical review). - Prepare basic MIS/status reports and dashboards in Excel for management visibility. - Handle day-to-day customer communication with a strong focus on responsiveness and professionalism. Must-Have Skills - Excellent verbal and written communication skills, this is the single most important requirement. - Strong client / partner relationship management ability. - Sharp time management, able to juggle multiple partner accounts and deadlines without dropping the ball. - Basic working knowledge of ISO management system standards (e.G., ISO 9001) and how certification reports should be submitted. - Comfortable with Microsoft Excel, Word, and CRM / DMS tools for tracking and reporting. - Well organized, proactive, and able to work independently from the Ahmedabad office. Good-to-Have Skills - Prior exposure to a certification body, audit firm, or compliance-driven service business. - Familiarity with IAF Mandatory Documents or accreditation body requirements. - Experience with certification management software or a similar CB/CRM platform. - Basic understanding of CAPA / nonconformity handling processes. - Exposure to process improvement or Lean/Six Sigma fundamentals. Ideal Candidate Profile - 4–5 years of experience in client relationship management, business coordination, or operations - certification/compliance industry background is a plus but not mandatory. - Someone who enjoys owning relationships end-to-end and takes accountability for outcomes, not just tasks. - Comfortable being the primary escalation point for partners and coordinating across internal teams to get things done.