Online Sales Executive

Role Overview:

We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of

contact for leads coming from our digital platforms (social media, website, emails). Your goal is to

make a great first impression, capture the customer's requirements, and keep them engaged

through their preferred communication channel until they are ready to talk to our core sales team.

Key Responsibilities:

* Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding

promptly.

* Personalized Communication: Reach out to leads via their preferred method—whether that is a

phone call, WhatsApp chat, or video call.

* Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without

pushing for a hard sale.

* Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information

to keep their interest warm.

* Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer

the lead to our Senior Sales Representatives for technical discussions and closing.

* CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in

our system.

Requirements:

* 1 to 2 years of experience in retail, customer service, or basic inside sales.

* Excellent written and verbal communication skills.

* High empathy and patience to handle customer inquiries.

* Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.

Education
MBBS, Bachelor of Architecture (B.Arch), Bachelor Of Computer Application (B.C.A), Bachelor of Music Education (B.M.E.), Bachelor of Applied Science (BAS), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech/B.E), Bachelor of Business Administration (B.B.A), Bachelors of Law (B.L/L.L.B), Bachelor of Music, Bachelor of Dental Surgery (B.D.S), Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Bachelor of Arts (B.A), Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Social Work (B.S.W), Bachelor of Interdisciplinary Studies
Skills Required
lead qualification , Customer Engagement, Customer Support, Telecalling, Inside Sales