97323-1- OracleFusion

10852454 Role Descriptions: Oracle Fusion L1 L2 Support - Support ExecutiveAbility to troubleshoot and resolve user issuesStrong communication skills for coordinating with stakeholdersUnderstanding of ITIL principles and incident management lifecycleProficiency in MS Office and common tools (excel| outlook etc.)Knowledge of ticketing systems (Ivanti| ServiceNow| Jira| etc.).Strong understanding of Oracle Fusion Cloud Applications All Six Finance modulesModule-specific expertise in GL| AP| AR| FA| CM iExpensesExpertise in Subledger GL reconciliations.Expertise in BudgetingTechnical Skills - Proficient in troubleshooting| debugging| and resolving technical issues related to Oracle Fusion| including experience with related technologies like OIC Integrations| web services| and Visual BuilderBasic understanding of system configurationsKnowledge of reporting tools or financial analytics (if relevant)Basic working knowledge of integrations (e.g.| Host-to-Host Bank Payments)Troubleshooting and Resolution Investigate and resolve complex technical issues related to Oracle Fusion applications| often involving in-depth analysis of logs| configurations| and data. Escalation Management Escalate unresolved incidents to L3 support or development teams| providing detailed information and contributing to the resolution process. System Monitoring and Maintenance Proactively monitor the Oracle Fusion environment| identify potential performance issues| and implement preventative measures. Documentation and Knowledge Sharing Create and maintain technical documentation| including troubleshooting guides| Standard Operating Procedures (SOP)| knowledge base articles| and runbooks| to support the support team and improve overall efficiency. Collaboration and Communication Work closely with L1 support teams| development teams| and other stakeholders to ensure effective communication and collaboration during incident resolution. System Optimization Contribute to performance tuning and optimization efforts to ensure the Oracle Fusion environment operates efficiently.
Essential Skills: Oracle Fusion L1 L2 Support - Support ExecutiveAbility to troubleshoot and resolve user issuesStrong communication skills for coordinating with stakeholdersUnderstanding of ITIL principles and incident management lifecycleProficiency in MS Office and common tools (excel| outlook etc.)Knowledge of ticketing systems (Ivanti| ServiceNow| Jira| etc.).Strong understanding of Oracle Fusion Cloud Applications All Six Finance modulesModule-specific expertise in GL| AP| AR| FA| CM iExpensesExpertise in Subledger GL reconciliations.Expertise in BudgetingTechnical Skills - Proficient in troubleshooting| debugging| and resolving technical issues related to Oracle Fusion| including experience with related technologies like OIC Integrations| web services| and Visual BuilderBasic understanding of system configurationsKnowledge of reporting tools or financial analytics (if relevant)Basic working knowledge of integrations (e.g.| Host-to-Host Bank Payments)Troubleshooting and Resolution Investigate and resolve complex technical issues related to Oracle Fusion applications| often involving in-depth analysis of logs| configurations| and data. Escalation Management Escalate unresolved incidents to L3 support or development teams| providing detailed information and contributing to the resolution process. System Monitoring and Maintenance Proactively monitor the Oracle Fusion environment| identify potential performance issues| and implement preventative measures. Documentation and Knowledge Sharing Create and maintain technical documentation| including troubleshooting guides| Standard Operating Procedures (SOP)| knowledge base articles| and runbooks| to support the support team and improve overall efficiency. Collaboration and Communication Work closely with L1 support teams| development teams| and other stakeholders to ensure effective communication and collaboration during incident resolution. System