IT Administrator

About the Role

We are looking for a proactive and customer-focused IT Administrator to provide first-level IT support to employees. The ideal candidate should possess strong troubleshooting skills, excellent communication, and a service-oriented mindset to ensure timely resolution of technical issues while maintaining high customer satisfaction.

Key Responsibilities

End User Support

• Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
  

• Diagnose and resolve hardware, software, network, and application-related issues.
  

• Install, configure, and maintain Windows operating systems and standard business applications.
  

• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
  

User Administration

• Create, modify, and deactivate user accounts.
  

• Manage password resets and access permissions.
  

• Configure email accounts, distribution groups, and shared mailboxes.
  

Asset Management

• Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.
  

• Track asset allocation, returns, warranty details, and lifecycle.
  

• Coordinate procurement and replacement of IT equipment.
  

Ticket Management

• Log, prioritize, and resolve support tickets within defined SLAs.
  

• Escalate unresolved issues to Level-2 or specialized support teams.
  

• Maintain proper documentation of incidents, resolutions, and root causes.
  

Infrastructure Support

• Assist in configuring and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity.
  

• Support printers, scanners, meeting room equipment, and video conferencing systems.
  

• Assist with software deployment and patch management.
  

Employee Onboarding & Offboarding

• Prepare laptops and user accounts for new employees.
  

• Configure required software, licenses, and access rights.
  

• Recover company assets and revoke system access during employee exit.
  

Documentation & Compliance

• Maintain knowledge base articles and standard operating procedures (SOPs).
  

• Ensure compliance with IT security policies.
  

• Support periodic audits related to IT assets and access management.
  

Requirements

Required Skills

Technical Skills

• Windows 10/11 administration
  

• 
  Requirements
  6–8 years: Helpdesk Executive / IT Support Engineer with strong technical knowledge and excellent communication skills are encouraged to apply. Windows 10/11 administration Microsoft 365 (Outlook, Teams, Office Suite) Active Directory / Microsoft Entra ID (preferred) Basic networking (TCP/IP, DNS, DHCP, VPN) Printer and peripheral troubleshooting Remote support tools Ticketing systems (ServiceNow, Jira Service Management, Freshservice, Zoho Desk, etc.) Basic hardware diagnostics and repair.