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iDare - Support, Safety and Wellness
Customer Relationship Management ManageriDare - Support, Safety and Wellness • Bengaluru, Karnataka, India
Customer Relationship Management Manager

Customer Relationship Management Manager

iDare - Support, Safety and Wellness • Bengaluru, Karnataka, India
12 days ago
Job description

We’re Hiring! Join a Purpose-Driven Team


At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.


We’re seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.


Responsibilities:

1.CRM & Funnel Ownership

  • Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
  • Define and track funnel stages, SLAs, and response benchmarks
  • Ensure consistent handling of leads across services

2.Lead Performance & Analytics

  • Track lead sources (Meta, Google, website, partnerships, referrals, events)
  • Analyse conversion rates, drop-offs, and response timelines
  • Share regular reports and insights with marketing and leadership

3.Team Leadership & Coordination

  • Manage and coach the Response & Engagement team
  • Set call/chat quality standards, scripts, and follow-up protocols
  • Coordinate with therapists, counsellors, legal experts, marketing and operations teams

4.CRM Systems & Data Governance

  • Ensure accurate lead tagging, segmentation, and documentation
  • Work with CRM Admin/Tech to maintain automations and integrations
  • Maintain clean, compliant, and reliable CRM data

5.CRM Process Improvement

  • Identify gaps in lead handling and user experience
  • Implement automation, re-engagement flows, and process optimisations
  • Support scaling of lead volume without compromising quality
  • Regular quality checks of the response team & monitoring


Requirements:

  • Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
  • 4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector
  • Proficiency with CRM tools and platforms; strong data hygiene and governance practices.
  • Data-driven mindset paired with empathetic, customer-focused communication.
  • Excellent written and verbal communication; proven ability to collaborate cross-functionally.
  • Hands-on experience in team leadership, mentoring, and coaching.
  • Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.
  • Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.


Why Join Us:

  • Opportunity to work in a dynamic and innovative environment.
  • Competitive salary and benefits package.
  • Room for growth and professional development.
  • Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.


If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.


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Customer Relationship Management Manager • Bengaluru, Karnataka, India

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