About OTS IT
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS IT provides global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Operations facility or delighting our customers by delivering packages directly to IT provides global IT support to Amazon Operations including Fulfillment Sortation Logistics and Last Mile...
Key job responsibilities
About The Role
Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers.
Responsibilities include but are not limited to:
Maintenance of IT equipment throughout the Fullfillment sites.
Troubleshooting of all IT related equipment such as PCs wireless handheld devices thin clients printers and other end user devices.
Manage RMA and repair process for all devices under warranty.
Support the Senior Engineers in daily projects and activities as directed.
We have a 5-day work week but given the 7 days a week operation the 2 scheduled days off will vary based on shift patterns and business needs.
Basis business requirement role expects flexibility to travel with in the state /region.
Ensure all safety procedures are adhered to while performing work
- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type : Full-Time
Department / Functional Area: Technical Services
Experience: years
Vacancy: 1
IT Support Associate II • Ahmedabad, Gujarat, India
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