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Vrundaz Technology
Customer Support SpecialistVrundaz Technology • vadodara, gujarat, India
Customer Support Specialist

Customer Support Specialist

Vrundaz Technology • vadodara, gujarat, India
9 days ago
Job description

We are looking for a proactive and customer-focused Customer Support Specialist to join our team. This is a full-time, on-site position based in Vadodara. In this role, you will be responsible for assisting international clients through phone, email, and chat, ensuring timely resolution of customer inquiries and maintaining a high level of customer satisfaction. You will coordinate with internal teams, monitor support requests, document issues, and ensure smooth day-to-day support operations. The ideal candidate is an excellent communicator, organized, solution-oriented, and capable of working efficiently in a fast-paced environment.


Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat.
  • Resolve customer issues promptly while maintaining a high level of professionalism.
  • Coordinate with technical and internal teams to ensure timely issue resolution.
  • Track, document, and manage support tickets until closure.
  • Escalate complex issues to the appropriate teams when required.
  • Maintain accurate records of customer interactions and follow-ups.
  • Ensure customer satisfaction by providing timely updates and effective communication.
  • Contribute to improving support processes and operational efficiency.


Qualifications

  • Excellent verbal and written English communication skills.
  • Strong customer service and interpersonal skills.
  • Good analytical and problem-solving abilities.
  • Basic technical understanding of websites, software applications, or digital products.
  • Ability to multitask and prioritize work effectively.
  • Experience in customer support, BPO, IT, or SaaS is preferred but not mandatory.
  • Freshers with excellent communication skills are welcome to apply.


Requirements

  • Must be willing to work Night Shift (9:00 PM – 6:00 AM IST).
  • Must be able to work from the Vadodara office.
  • Comfortable interacting with international clients.
  • Strong team player with a positive attitude and willingness to learn.


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Customer Support Specialist • vadodara, gujarat, India

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