Client Servicing Content Specialist

Job Title: Client Servicing Content Specialist

Location: Mumbai, India

Experience: 5-6 years in Client Servicing and Business Development, preferably in event

content and digital films

Employment Type: Full-time

About the Role

We are looking for a Client Servicing Content Specialist to manage client relationships and

oversee the execution of high-quality video projects, with a strong focus on event content.

This role requires a balance of strategic thinking, project coordination, and creative

collaboration to ensure seamless delivery of corporate documentaries, testimonial films,

animated explainers, and other digital content.

Key Responsibilities

Client Relationship Management

 Build and maintain strong client relationships, understanding their needs and

objectives

 Act as the primary point of contact throughout the project lifecycle

 Respond promptly to client inquiries, concerns, and feedback

Project Coordination

 Collaborate with internal teams to develop proposals and quotes based on client

requirements

 Create project timelines, budgets, and production schedules

 Ensure clear communication between clients and the production team

Requirement Analysis

 Conduct detailed discussions with clients to understand project objectives

 Provide strategic recommendations based on industry insights and audience

understanding

Project Execution

 Oversee video project execution, ensuring timely delivery and adherence to quality

standards

 Provide regular updates to clients and address any project concerns

Client Presentations

 Develop and deliver presentations to showcase creative concepts and proposed

solutions

 Incorporate client feedback and refine proposals accordingly

Quality Assurance

 Review final video content to ensure alignment with client expectations

 Continuously strive to improve project quality and overall client satisfaction

Upselling and Cross-Selling

 Identify opportunities to offer additional video services to existing clients

 Propose innovative content ideas that align with the client’s branding and marketing

strategy

Market Research

 Stay updated on industry trends and emerging video technologies to provide

innovative solutions

Financial Management

 Monitor project budgets and ensure adherence to financial guidelines

 Manage client invoicing and follow up on payments as required

Post-Project Follow-Up

 Conduct post-project evaluations to gather feedback and identify areas for

improvement

What We’re Looking For

 5-6 years of experience in client servicing and business development within the event

content and digital film industry

 Strong understanding of event-based storytelling and video production processes

 Excellent communication, presentation, and negotiation skills

 Ability to manage multiple projects and collaborate with cross-functional teams

 Proven ability to build long-term client relationships and drive business growth