KPMG Global Services- Customer Insight

KPMG Global Services (KGS) India is a strategic global delivery organization that works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.

The KGS India journey has been one of consistent growth, with a current employee count of c.21,000, operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune and Kolkata. — and providing a range of Advisory and Tax-related services to KPMG firms around the world.

Job description:

Location -Bangalore/Pune

JOB DESCRIPTION:

Experience- 3+ of experience in Customer Insights, Statistical Analysis, Research, Customer Mapping.

Banking experience is mandate.

Skillset required:

Roles and responsibilities

Candidates with experience in designing and delivering effective customer intelligence and research programs that enable insight-led decision making. The candidate is expected to work in an AI-enabled Customer Intelligence environment, play a critical part in managing insight and research delivery, maintaining quality standards, and contributing to the evolution of insight methods, tools and products.

• Lead and manage research programs including qualitative, community, and ad hoc studies, ensuring high-quality delivery, stakeholder coordination, and participant engagement.
• Support research design and methodology development by selecting appropriate approaches, creating surveys/discussion guides, and connecting multiple insight sources to answer business questions.
• Deliver actionable customer insights through research, exploratory studies, desk research, and insight platforms such as Medallia, translating findings into business recommendations.
• Drive innovation in customer intelligence by contributing to AI-enabled research approaches, dashboards, digital insight products, and continuous enhancement of insight capabilities.
• Maintain research excellence and stakeholder partnerships through rigorous quality standards, continuous improvement, effective communication, and collaboration across onshore, offshore, and external teams

Required

Education / professional qualifications

MBA from a reputed college is preferred.

Prior Experience:

The candidate must have relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.

Experience & Background

• 3-8+ years of experience in consulting or any other offshore-onshore coordinated work
• Manage and challenge senior stakeholders, and able to work beyond own area of expertise
• Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models
• Extensive experience working with global clients

Expected Skills

• Organized approachand able to work under pressure
• Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently
• Highly focused on detail and accuracy of information presented
• Maintain data confidentiality and adherence to the risk management policy
• Willingness to traveloverseas for extendedperiods if required