Team Lead, Service Delivery

Bringing smiles is what we do at TTEC… for you and the customer. As a Team Lead working onsite in Mumbai, India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll Do

Do you love leading Looking for an opportunity to learn more about the industry and gain direct management experience You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

You'll report to the Service Delivery Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team

· Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done

What You Bring to the Role

· Associate degree, technical school or equivalent work experience

· Promote a performance-driven culture and always work towards reaching for amazing

· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

· Mentor and inspire others

· Customer-focused mindset

· Comfortable with computer systems

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Skills Required
Service Delivery