Reservations executive/online sales executive

Company Description Della Resorts is India’s leading experiential hospitality destination and luxury resort, across a sprawling 50-acre complex in Lonavala. Conceptualized by designer and entrepreneur Jimmy Mistry, Founder & Chairman Della Group, the brand encompasses multiple businesses, including Della Resorts, Della Adventure Park, Della Villas, and other lifestyle ventures. The property features 310 individually designed rooms across six resort categories, providing tailored, high-quality stay experience combining exceptional design, globally benchmarked service, and bespoke experiences for corporate events and discerning leisure guests.

Role Description This is a full-time, on-site Reservations Executive / Online Sales Executive role based in Mumbai. The role involves handling reservations inquiries via phone, email, and online channels, providing accurate information on room categories, rates, packages, and special offers, and converting leads into confirmed bookings. The professional will manage online sales platforms, update inventory and rates, respond to guest queries on digital channels, and support promotional campaigns to maximize occupancy and revenue. Day-to-day responsibilities include maintaining detailed reservation records, coordinating with front office and operations teams, ensuring a seamless guest experience from booking to check-in, and adhering to brand standards in every interaction.

Qualifications

• Strong Customer Service and Customer Support skills, with a focus on courteous, solution-oriented guest interactions.
• Effective Communication abilities, including clear verbal and written communication and active listening.
• Proven Sales capabilities, with experience in lead conversion, upselling, and achieving booking or revenue targets.
• Familiarity with Online Marketing and online sales channels, including OTA platforms and digital inquiries plus channel manager and PMS systems such as Staah and IDS
• Experience in hospitality, travel, or related service industries is preferred.
• Comfort using reservation systems, CRM tools, and Excel based reporting
• Ability to work in a fast-paced environment, manage multiple inquiries, and maintain attention to detail.
• Minimum qualification: Bachelor’s degree or diploma in Hospitality, Tourism, Business, or a related field is an advantage.
• Flexible schedule availability, including weekends and holidays as required by operational needs.