Platform Operations Executive

Key purpose of the role: BiofuelCircle's platform supports daily business operations across the bioenergy supply chain. The Platform Operations Executive will work closely with business and operations teams to help them use the platform effectively, complete platform-related activities, and follow defined processes. The role will support platform adoption through training, user assistance, follow-ups, and operational coordination. The role reports to the Platform Operations Lead and plays a key role in ensuring smooth day-to-day platform operations What key tasks will be involved? Support users in performing day-to-day activities on the BiofuelCircle platform. Train users on platform features, workflows, and business processes. Monitor platform usage and identify pending actions or process deviations. Follow up with users and stakeholders to ensure activities are completed on time. Assist users in resolving platform-related operational issues. Conduct online and on-site training sessions whenever required. Support platform implementation and adoption initiatives. Validate data and identify process gaps or user challenges. Track operational issues and escalate unresolved matters to the Platform Operations Lead. Create user guides, training material, and process documentation. Work closely with operations, logistics, plant, and business teams. Travel to operational locations, plants, and partner sites when required. Understand the business and operate on the platform Opportunity: Opportunity to work with a fast growing company in a priority bio- energy sector. Work with a highly engaged & motivated team