AVC:Unit Manger - Wealth - Burgundy SKY

About Axis Virtual Centre

.Axis Virtual Centre engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers with core focus on customer relationship management by driving product sales & service.
.AVC currently operates with 4500+ strong teams across 9 centres, leveraging both human agents and automated calling solutions along with data analytics to scale outreach and drive efficient conversions.
.AVC plays a key role in revenue generation, deepening customer relationships, faster go-to-market execution for new product campaigns, maintaining high-cost efficiency.
.The overall objective is to improve customer engagement, leading to superior customer experience with improved productivity and sales effectiveness by Empowering every interaction - intelligently, seamlessly, securely.

About the Role

Team Lead Affluent virtual RM is responsible for managing a team of Virtual Relationship Managers and drive productivity and revenue goals for the team. Virtual Team lead has to effectively collaborate with the RM team for building synergy . He is responsible for ensuring engagement across products, Liabilities, assets, Forex, wealth business and driving thrust on cross sell
Key Responsibilities
.To ensure VRM is engaging with all his customers regularly and are meeting their revenue goals.
.Daily monitoring of call flow and volumes for the team .
. Conduct supervisory review to increase team productivity.
.Aid the team in their problem area like objection handling , product features, pitching etc.
.Identifying trainings gaps for team and get the same organized with the help of the relevant teams .
.Ensuring all compliance procedures are strictly followed and satisfactory audits are achieved
.Ensuring minimal customer complaints and ensuring a good NPS score .
.Lead , coach & mentor team regarding sales targets , service expectation, policies and procedures , products anD systems . training and motivating the team for overachieving the assigned revenue targets.
.Deepening customer relationships through best in class cm service .
Qualifications
.Post graduate from a recognized institute
.8 - 15 years in a relevant role/ BFSI sector
.AMFI , IRDA & PMS certified
Role Proficiencies:
.Knowledge of industry, technology, marketing, and product trends
.Knowledge of regulatory guidelines and norms
.Good communication (both verbal and written) skill in both English and the local language
.Ability to manage complex client situations
.Ability to manage risk and uncertainty for self within a dynamic priority-setting environment
.Ability to handle pressure and meet deadlines

Skills Required
Knowledge of industry technology, Knowledge of regulatory guidelines