Senior Executive - Maintenance

Did you know KONE moves over one billion people every day We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to 'Deliver the best people flow experience'. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Senior Executive - Maintenance

What will you be doing

Customer Relationship Management
. Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
. Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
. Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
. Accountable for equipment safety and performance
. Accountable for managing the site environment during service operations
. Accountable for identifying site risk, and communicate them to his supervisor
. Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
. Accountable for identifying 'unplanned' service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations
. Accountable for the end-users and the site safety
. Accountable for the safe working environment
. Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
. Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
. Responsible for effectively planning his workload, in conjunction with the service supervisor
. Accountable for raising sales lead to his supervisor
. Accountable for very precise and timely back reporting of the work done according to the process
. Responsible for submitting time sheets based on the execution
. Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
. Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
. Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People Management
. Responsible for regular update of his supervisor on all relevant information
. Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
. May be required to give training/coaching to persons nominated by the supervisor

What do we offer

• Career progression and opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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Skills Required
Customer Relationship Management