Customer Sales Executive (Voice Process)

Company Description NoBroker HR supports NoBroker.com, India's first and only PropTech unicorn, focused on eliminating brokerage in real estate transactions. The platform directly connects property owners with tenants and buyers, using technology to remove information gaps traditionally created by intermediaries. Founded in 2014 by alumni of IIT and IIM, NoBroker now serves millions of customers monthly across major Indian cities. Backed by leading global investors, the company offers a wide range of real estate and home-related services, including verified properties, home services, and society management solutions. Team members work in a fast-growing, merit-driven environment with strong emphasis on innovation, customer service, and career development.
Role Description This is a full-time, on-site Customer Sales Executive (Voice Process) role based in Bengaluru South. The role involves handling inbound and outbound calls with prospective and existing customers, understanding their property and service requirements, and explaining suitable NoBroker offerings. The executive will guide customers through the sales journey, including explaining features, pricing, and benefits, addressing queries and concerns, and following up to close sales. Daily responsibilities include maintaining accurate call and lead records in internal systems, meeting individual and team sales targets, and collaborating with colleagues to improve call scripts and customer experience. The role also requires adherence to quality and compliance standards, proactive communication, and a strong focus on customer satisfaction and conversion.
Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken English/Hindi/Kannada, active listening, and customer-centric engagement.
• Candidates should possess sales and negotiation abilities, including lead conversion, objection handling, upselling/cross-selling, and working towards defined revenue targets.
• Candidates should possess basic computer and CRM proficiency, including working with call-dialer tools, maintaining digital records, and using spreadsheets or dashboards.
• Candidates should possess problem-solving and time-management skills, including the ability to prioritize calls, manage follow-ups, and handle high-volume customer interactions efficiently.
• Previous experience in voice process, telesales, inside sales, or customer support in real estate, e-commerce, or service industries is beneficial.
• Minimum educational qualification: Higher Secondary (12th pass); a graduate degree in any discipline is preferred.
• Willingness to work on-site in Bengaluru South, with flexibility for roster-based shifts and weekend work as required.

Skills Required
Dashboards, Spreadsheets, Objection Handling, Upselling