Team Lead
TPMumbai, Maharashtra, IndiaJob Description – Team Leader (Banking / International Customer Support) Position: Team Leader Location: Malad, Mumbai CTC: Up to ₹7 LPA Working Days: 5 Days a Week Shift: Rotational Shifts Jo... Show more
Team Lead | International Voice | Assistant ManagerHiresquad • Navi Mumbai, Mumbai City, Mumbai
Team Lead | International Voice | Assistant Manager
Hiresquad • Navi Mumbai, Mumbai City, Mumbai
15 days ago
Job description
Skills Required
operational activities , Communication Skills, Leadership Skills, Organizational Skills, International Bpo, Performance Management
Hiresquad Resources is seeking an experienced Team Lead / Assistant Manager for an International Voice process. If you are currently a Team Leader in an International BPO and possess strong operational management skills, including handling attrition, shrinkage, CSAT, and SLA, we invite you to lead a dynamic team.
What We're Looking For
- Current Role: Must be currently working as a Team Leader on papers in an International Voice process.
- BPO Experience: Overall 3+ years in BPO / Contact Center domain is a must.
- Team Handling Expertise: Should have hands-on experience in Team Handling, specifically managing metrics like Attrition, Shrinkage, CSAT, and SLA Management.
- Communication: Excellent Communication Skills are essential.
- Shift Flexibility: Willingness to work in Rotational US Shifts.
- Availability: Immediate Joiners or candidates with a maximum of 1-month notice period are preferred.
Key Responsibilities (Implied from the role)
- Lead and motivate a team of international voice associates to achieve performance targets.
- Monitor and manage key operational metrics such as attrition, shrinkage, CSAT, and SLA.
- Provide regular coaching and feedback to team members to enhance their performance and development.
- Handle escalated customer issues and provide effective resolutions.
- Ensure adherence to company policies, procedures, and quality standards.
- Collaborate with other departments to drive continuous improvement initiatives.
Perks & Benefits
- Opportunity to work in a fast-paced, international work environment.
Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.
Skills Required
operational activities , Communication Skills, Leadership Skills, Organizational Skills, International Bpo, Performance Management
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Team Lead | International Voice | Assistant Manager • Navi Mumbai, Mumbai City, Mumbai
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