Application Support and Maintenance - Healthcare Provider (Enterprise Corporate Functions - Producti

JOB DESCRIPTION

We are currently seeking a Application Support and Maintenance - Healthcare Provider (Enterprise Corporate Functions - Producti to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Application Support

Bangalore, Hyderabad & Noida

Notice Period: 0-30 Days

Roles & Responsibilities:

- Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.

- Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs;
perform root cause analysis for recurring issues.

- Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.

- Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.

- Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.

- Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills Description:

• Voalte Mobile administration, including user provisioning/deprovisioning, role management, device assignment, and application configuration support.
• Mobile Device Management (MDM) support for Intune, AirWatch, or MobileIron, including device enrollment, compliance policies, application deployment, and Android/iOS device management.
• Healthcare interoperability and integration support for HL7, HIE, XCA, and EMR/EHR connectivity, including integration monitoring and issue resolution.
• Windows/Linux server and application support, including system monitoring, log analysis, patch management, performance troubleshooting, and disaster recovery validation.
• Network and security support, including TCP/IP, DNS, VPN, Wi-Fi troubleshooting, user access management, authentication, and HIPAA-compliant secure messaging operations.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.