Senior Role - Card Dispute Management

We are conducting virtual Interviews for Card Dispute Management at Tata Consultancy Services @TCS Chennai & Indore.

JD - Card Dispute Management

To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.

Typical Job Duties:

• Senior Leadership Role with 15 - 25 years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting
• Should be having the TL Exp, should be management 100 + team members.
• Subject Matter Expert with extensive industry knowledge on Cards Domain
• Ideally should have managed cards Disputes operations in a bank or BPO for 15 -25 years thus have a solid understanding of Disputes rules of schemes ( e.g. MasterCard , VISA etc.) along with experience in Acquirer (Merchant) On-boarding and Servicing activities
• Delivers Thought Leadership
• Strong people, Process, Client & Stakeholders management skills
• Should be able to work independently and drive the team to achieve desired result.
• Excellent Communication and Presentation skills
• Ability to Re-define processes and proactively know / understand & manage stakeholders expectation
• Leads / Manages work streams / sub-areas of engagement Leads
• Responsible for stakeholder management within work streams / sub-areas of engagement
• Responsible for overall engagement and management of the projects

'TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

Skills Required
Acquirer Merchant On-boarding and Servicing, Card Dispute Management, Operations Delivery Consulting