Job descriptionAccount Management & Client Relationship Management ( 2 to 5 yrs ) - Manage and nurture existing client accounts by understanding and gathering current and future resource requirements. - Conduct weekly meetings with clients, Team Leaders, Service Delivery Heads, and key stakeholders to discuss resource planning, project updates, and business requirements. - Collect, interpret, and maintain account-related data, including joiners, replacements, resignations, and resource movements. - Develop and execute account farming strategies to increase business opportunities and strengthen existing client relationships. - Build and maintain strong working relationships with Service Delivery Heads, Team Leaders, and onsite employees to ensure high customer satisfaction and engagement. - Obtain and track monthly and quarterly hiring projections, workforce plans, and business forecasts from client stakeholders. - Identify and pursue additional business opportunities within existing accounts through upselling and cross-selling initiatives. Recruitment Coordination & Delivery Managemen - tCoordinate closely with the internal Talent Acquisition team on priority requirements, candidate pipelines, interview schedules, and hiring progress - .Ensure timely communication of interview feedback, hiring updates, and resource status to all relevant stakeholders - .Maintain and monitor a daily recruitment tracker covering open positions, candidate status, interview schedules, and closures - .Facilitate seamless communication between clients, delivery teams, and recruitment teams to ensure timely fulfilment of requirements . Commercial & Operational Manageme - ntMaintain and manage account-related data pertaining t - o:Revenue and profitabili - tyGross Margin (GM) and Gross Profit (G - P)Purchase Orders (PO - s)Billing and invoici - ngPending payments and collectio - nsRate revisions and commercial negotiatio - nsOperational issues and escalatio - nsPrepare and share periodic account performance reports and business dashboards with management and stakeholders. - Monitor account health and proactively address commercial and operational challenges. Lead Generation & Business Development Supp - ortAssist Technical Sales Managers (IT & Non-IT) in identifying and developing new business opportunities and prospective accoun - ts.Assist to generate leads through cold calling, cold emailing, digital marketing initiatives, and networking activiti - es.Maintain databases of target customers, prospects, and decision-make - rs.Perform lead qualification, lead tracking, and follow-up activities to convert prospects into business opportunities with Sales Mana - gerMaintain accurate records of sales pipelines, customer interactions, and business development activities in Zoho CRM systems and tracke - rs.Support proposal preparation, client follow-ups, and business presentations to facilitate new account acquisiti - on.Maintain business data and reporting related to revenue, gross margins, profitability, billing, collections, and operational performance for both existing and prospective accounts. Key Deliverables - Growth of existing accounts through effective account farming and relationship managem - ent.Timely closure of resource requirements and improved customer satisfact - ion.Accurate reporting and management of commercial and operational metr - ics.Consistent generation and qualification of new business le - ads.Enhanced collaboration between clients, delivery teams, recruitment teams, and sales functions to drive business growth.
