Technical Voice Support Agents

Technical Voice Support Engineer

We are looking for a proactive and customer-focused Technical Voice Support Agents to provide first-level technical assistance to international customers. The ideal candidate should possess excellent communication skills strong troubleshooting abilities and a passion for delivering exceptional customer service through voice-based support.

Key Responsibilities:

Provide first-level technical support to international customers via phone chat and email.

Handle inbound customer queries and troubleshoot Level 1 technical issues while ensuring a seamless customer experience.

Diagnose and resolve basic issues related to cloud services web hosting email configurations website accessibility server access and account-related concerns.

Assist customers with password resets account access issues control panel navigation and service-related inquiries.

Guide customers through troubleshooting steps and collect relevant information for faster issue resolution.

Create track and maintain customer interactions and resolutions in the ticketing system.

Escalate complex issues to higher-level support teams following established support procedures.

Ensure timely follow-up and resolution of customer issues within SLA timelines. Educate customers on basic troubleshooting techniques and service usage best

practices. Deliver high-quality customer service and maintain customer satisfaction standards.

Required Skills & Qualifications:

Experience:

0–2 years of experience in voice support technical support helpdesk customer service or international process environments.

Freshers with excellent communication skills and strong technical aptitude may also apply.

Technical Skills:

Basic understanding of Cloud concepts (AWS Azure Google Cloud or similar platforms).

Familiarity with web hosting DNS domains cPanel/Plesk cloud environments or server-related concepts is preferred.

Basic understanding of Windows OS browser troubleshooting internet/network troubleshooting and email configurations.

Exposure to ticketing systems or CRM tools is an added advantage. Ability to learn and adapt quickly to new technologies and support tools.

Soft Skills:

Excellent communication skills with a clear and neutral English or American accent ensuring effective interaction with global customers.

Strong customer handling and active listening skills. Good analytical and troubleshooting abilities. Ability to multitask and work effectively in a fast-paced environment. Strong customer-centric approach and ownership mindset. Flexibility to work in rotational shifts supporting international customers.

• Key Responsibilities:
• Required Skills & Qualifications:
• Technical Skills:
• Soft Skills:

Required Skills:

Technical support Voice support Helpdesk Customer service International process environments Cloud concepts AWS Azure Google Cloud Web hosting DNS Domains cPanel Plesk Cloud environments Server concepts Windows OS Browser troubleshooting Internet troubleshooting Network troubleshooting Email configurations Ticketing systems CRM tools Communication skills English accent (clear and neutral) American accent Customer handling Active listening Analytical skills Troubleshooting abilities Multitasking Fast-paced environment Customer-centric approach Ownership mindset Flexibility Rotational shifts

Employment Type : Full Time
Experience: years
Vacancy: 1