Senior UKG Pro WFM Consultant

Job Summary

We are seeking a Senior UKG Pro Workforce Management (WFM) Consultant to manage both ongoing production support and project-based implementations/enhancements. This role requires a strong techno-functional expert who can stabilize systems resolve complex issues and lead new initiatives within the UKG Pro WFM environment.

Key Responsibilities

Support Responsibilities

• Provide L2/L3 production support for UKG Pro WFM systems
• Troubleshoot and resolve complex issues related to:
  • Timekeeping Activities
  • Scheduling
  • Accruals and payroll processing
• Perform root cause analysis (RCA) and implement preventive fixes
• Monitor system performance and recommend improvements
• Handle incident problem and change management processes
• Support periodic activities such as upgrades patches and releases
• Ensure SLA adherence and timely resolution of tickets

Project Implementation/ Enhancements Responsibilities

• Lead end-to-end implementations and enhancements of UKG Pro WFM modules
• Conduct requirement gathering solution design and system configuration
• Configure and optimize:
  • Pay rules work rules and pay codes
  • Accruals attendance and scheduling policies
• Drive design workshops and stakeholder discussions
• Manage system integration efforts (HRIS Payroll third-party systems)
• Oversee SIT UAT and deployment activities
• Ensure documentation of solution design and configuration

Required Skills & Qualifications

• 6 10 years of experience in Workforce Management solutions
• 4 years of hands-on experience with UKG Pro WFM (UKG Dimensions / Kronos)
• Strong expertise in:
  • Timekeeping scheduling and labor compliance
  • Complex pay rule and accrual configuration
  • Production support and incident management
• Experience handling both implementation projects and steady-state support
• Strong debugging and problem-solving skills
• Excellent communication and stakeholder management abilities

Key Competencies

• Ability to switch between project delivery and support operations
• Strong ownership and accountability
• Client-facing consulting skills
• Ability to mentor junior team members
• Time management and prioritization across multiple workstreams

Education

• Bachelors degree in IT (or equivalent experience)

Preferred Qualifications

• UKG Pro WFM certifications
• Experience with integrations (APIs Boomi Middleware tools)
• Knowledge of UKG Pro HR/Payroll modules
• ITIL framework experience (Incident Problem Change Management)
• Experience in Manufacturing industry

Nice to Have

• Experience with UKG Analytics / Cognos reporting
• Exposure to Agile/Scrum and DevOps environments
• Experience in global support models (onshore/offshore coordination)

Employment Type : Full Time
Experience: years
Vacancy: 1