QTC Contracts & Commercial Process Transformation Expert

Overview

Seasoned Contracts & Commercial Process Transformation Expert to lead end-to-end process standardization and transformation across the Quote-to-Cash (QTC) and Sales value chains. This role drives high-priority cross-functional initiatives to simplify harmonize and optimize processes ensuring scalability compliance and operational excellence. The expert will partner with leadership and global stakeholders to design future-state processes implement digital solutions and embed a culture of continuous improvement.

This position requires up to 20% travel.

SUPERVISION:

Report into GPO/GBS Process Management

Responsibilities:

Process Design & Optimization

• Lead the design and implementation of standardized processes across the QTC and Sales lifecycles mainly Contracting and involving Quote -to-Invoice lead-to-close billing and dispute resolution.
• Streamline interdepartmental handoffs to reduce manual touches and improve scalability.
• Collaborate with stakeholders to define unified and optimized process taxonomies service delivery models and performance metrics.

Transformation & Change Leadership

• Steer enterprise-wide transformation programs shaping stakeholder-aligned future states for inventory contracts and sales processes.
• Facilitate workshops and Lean/Six Sigma sessions to identify gaps determine & implement solutions drive adoption and embed continuous improvement.
• Lead change management efforts including communication plans training and reinforcement of new processes and tools.

Technology Enablement

• Support ERP (SAP S/4HANA) Sales and Contract tools and Microsoft Dynamics
  • Microsoft Dynamic Implementations by translating business requirements into optimized process solutions.
  • Partner with Technology and Operations teams to enhance digital tools ensuring visibility automation & AI and data-driven decision-making.

Governance & Compliance

• Maintain and govern process documentation ensuring adherence to global standards and policies.
• Implement controls to mitigate risks related to contracts revenue recognition and customer obligations.
• Ensure audit readiness and compliance across Contract Management and sales operations.

Performance & Reporting

• Define monitor and report on KPIs to assess process effectiveness scalability and project success.
• Provide insights to leadership on trends risks and opportunities for improvement.

Leadership & Capability Building

• Mentor process analysts and coach teams in continuous improvement and project management methodologies.
• Build organizational capability to sustain operational excellence and transformation momentum.

Qualifications

• Bachelors degree in business administration Finance Accounting Economics Marketing or Supply Chain; advanced degree preferred.
• 812 years of experience in QTC Contract Management sales operations or process transformation within a global business environment.
• Proven track record in leading cross-functional initiatives process optimization and digital transformation.
• Strong knowledge of ERP and Sales and Contract tools SAP S/4HANA and Microsoft Dynamics
• Familiarity with Lean Six Sigma BPMN or other process design frameworks; certification (Green/Black Belt PMP PRINCE2) is a plus.
• Experience in shared services or Global Business Services (GBS) environments preferred.
• Strong analytical communication and stakeholder management skills with the ability to influence across functions and levels.

Desired Attributes

• Strategic thinker with a process-driven mindset and ability to drive tactical execution.
• Skilled at balancing compliance efficiency and scalability.
• Comfortable in fast-paced cross-functional environments.

Employment Type : Full-Time
Experience: years
Vacancy: 1