ServiceNow Architect (ITSM ITOM CMDB Enterprise Platform)

Role :ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform)

Company Name : WillWare Technologies

Work Model : Onsite / Fulltime

Work Location : Delhi

Experience : 15 Years

Job Description :

Must-Have Skills:

• ServiceNow Platform - 12 years
• ITSM (Incident Problem Change Request) - 6 years
• ITOM (Discovery Service Mapping Event Mgmt) - 8 years
• CMDB & CSDM - 5 years
• Integration (REST SOAP APIs) - 5 years
• JavaScript / Glide API - 5 years
• ITIL v3/v4 - 5 years
• Architecture Experience - 3 years

Detailed Job Description:

Architecture & Design:
- Define end-to-end ServiceNow architecture across ITSM ITOM CMDB
- Prepare HLD LLD and architecture diagrams
- Design scalable and secure solutions

CMDB & ITOM Expertise:

- Architect CMDB aligned with CSDM
- Implement Discovery Service Mapping and Event Management
- Ensure data quality and governance

Platform Governance:
- Define standards and governance
- Conduct Architecture and CAB reviews

Implementation Leadership:
- Lead ServiceNow implementations
- Guide development teams and ensure quality

Integration & Automation:
- Integrate with cloud AD SAP and monitoring tools

Stakeholder Management:
- Engage business and IT stakeholders
- Lead solution discussions and workshops

Continuous Improvement:
- Optimize performance and drive automation
- Improve SLA and MTTR

Certifications (Preferred):

• ServiceNow CSA
• CIS (ITSM/ITOM)
• CTA/CMA
• ITIL Foundation

Required Skills:

ServiceNowITSMITOMCMDBEnterprise Platform

Employment Type : Full Time
Experience: years
Vacancy: 1