Talent.com
Cornerstone OnDemand
Product Support SpecialistCornerstone OnDemand • Nashik, IN
Product Support Specialist

Product Support Specialist

Cornerstone OnDemand • Nashik, IN
13 days ago
Job description
Product Support Specialist: The Product Support Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset. In this role you will... - Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed. - Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). - Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog. - Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. - Where necessary, time bound engagement of next level support with proper triage and case documentation. - Attain and maintain product certification on Cornerstone products in adherence with Cornerstones Product Certification Program achieving deep understanding and expertise over Cornerstone applications. - Active engagement with Knowledge base and forums utilizing help channels/resources. - Consistently deliver aligning with set goals and beyond. - Collaborate with team members from all around the world. - Consideration of privacy and security obligation. You've got what it takes if you have... - Bachelors degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment). - Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc. - Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. - Highly organized with understanding of processes, SLA's and tools used in product support ecosystem. - Superior written and verbal communication skills. - Customer centric mindset, with passion for helping customers and providing excellent customer service. - Positive Attitude with ability to thinking out of the box. - Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation. - Strong analytical and problem-solving skills. - Strong team player promoting and influencing positive team spirit towards inclusive success. - The role requires working in 24x7 environment (mostly US shifts).
Create a job alert for this search

Product Support Specialist • Nashik, IN

Similar jobs

Operations Specialist – Design

EmeritusNashik, Maharashtra, India

Company Overview: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.I... Show more

 • Promoted

Growth & Lead Generation Manager (Remote)

First Choice Business Debt SolutionsNashik, Maharashtra, India
Remote

Company Description First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by M... Show more

 • Promoted

D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2)

Mindzer SystemsNashik, Maharashtra, India

D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2) Company: Mindzer Systems Location: India (Remote/Hybrid — may require working from our India office when needed) About Min... Show more

 • Promoted

Cerner Support Analyst

LuxoftNashik, Maharashtra, India

Project Description: Support clients in the operation, maintenance, and optimization of Oracle Cerner EHR environments.This role is designed for early-career professionals who are eager to grow the... Show more

 • Promoted

Loyalty Program Manager

LoyyalNashik, Maharashtra, India

Company Description Loyyal is a leader in loyalty innovation, delivering an Enterprise SaaS Suite powered by patented blockchain technology.The company focuses on transforming the loyalty industry... Show more

 • Promoted

Client Implementation - Technical Support

AlgoworksNashik, Maharashtra, India

Role: Client Implementation Technical Support Location: India, Remote Job timing - 12:30 PM to 11:30 PM Exp range - 4 to 6 years Algoworks www.About the company Algoworks is an award-winning artif... Show more

 • Promoted

Task Card Author, Maintenance Content Engineering (FLPSO-MCE)

Trekea MobileNashik, Maharashtra, India

Task Card Author, Maintenance Content Engineering (FLPSO-MCE) Role: Task Card Author Type: Contract Work mode: 100% Remote Job / Work from Home About the Company We design and market “FieldLog... Show more

 • Promoted

Technical Project Manager – ISV & Integration Delivery

Cloud 9 ERP SolutionsNashik, Maharashtra, India

Role Summary We’re looking for a hands-on Technical Project Manager to drive delivery of custom ERP solutions, integrations, and internally developed ISV products.This is not a coordination-only ro... Show more

 • Promoted

Sales Leader: Plant Engineering Services for U.S. Market

Creative Synergies GroupNashik, Maharashtra, India

Creative Synergies Group Overview Creative is a leading global technology services firm delivering innovative solutions that synergies our deep engineering domain expertise and Digital Engineering... Show more

 • Promoted

Google Ads Media Buyer PPC

More Than ScalingNashik, Maharashtra, India

Our team is 100% results-oriented, down to a person.We only work with brands we love working with and are committed to being the absolute best in their vertical.We're looking for an intelligent, cl... Show more

 • Promoted

Senior Consultant (Power Platform & COE Governance)

Atidan TechnologiesNashik, Maharashtra, India

Responsibilities 5 + years in Power Platform (admin + delivery); proven CoE governance experience in large enterprises (10K+ users).Hands-on CoE Starter Kit implementation and operations (install, ... Show more

 • Promoted

Customer Support Executive

Viable Search ConsultantsNashik, Republic Of India, IN

They are responsible for the following duties and responsibilities:.Responding promptly to customer inquiries through various channels such as phone, email, and social media.Understanding customer ... Show more

 • Promoted

Credit Risk Analytics & Product Management

EliteRecruitmentsNashik, Maharashtra, India

Job Summary: We are seeking an experienced and analytically driven professional to head the credit product and policy design, launch and management of our embedded finance portfolio as the Director... Show more

 • Promoted

Xurrent Administrator

DataLunixNashik, Maharashtra, India

Key Responsibilities Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troublesho... Show more

 • Promoted

Sales Engineer

HeadSpinNashik, Maharashtra, India

Job Description NetWitness is revolutionizing how organizations detect, investigate, and respond to cyber threats.As a leader in SIEM (Security Information and Event Management) and NDR (Network D... Show more

 • Promoted

Sales Operations Specialist

PomeroyNashik, Republic Of India, IN

Strong understanding of end‑to‑end sales processes, pipeline management, forecasting, quota/territory planning, and bookings/revenue metrics.Exceptional analytical skills combined with sound busine... Show more

 • Promoted

Motion Designer

MyOperatorNashik, Maharashtra, India

Role Overview We are looking for a Video Editor with 3–5 years of hands-on experience in creating high-quality content for digital platforms.You will work closely with the marketing and design tea... Show more

 • Promoted

Account Executive

TestGrid.ioNashik, Maharashtra, India

Account Executive (AE) Experience: 3–7 years in B2B SaaS Sales (with European market exposure preferred) Department: Sales & Growth About TestGrid TestGrid is a leading provider of end-to-end au... Show more

 • Promoted

Senior Paid Media Buyer

warpSpeedNashik, Maharashtra, India

Company : warpSpeed Headquarters : United Kingdom Location : India (Remote) Employment : Full-time Salary : Competitive salary based on experience and local market benchmarks.Why Join warpSpeed? O... Show more

 • Promoted

Enterprise Account Executive - US

Aelum Consulting - ServiceNow Premier PartnerNashik, Maharashtra, India

About Aelum Consulting Aelum Consulting is a ServiceNow Partner helping enterprises accelerate digital transformation through workflow automation, enterprise service management, AI-driven solution... Show more