Area FRMU Manager Patna

The role is responsible for handling the team of Location RCU Managers and assist them in managing the RCU Agency Manpower inIdentifying document manipulation and critical frauds. Optimizing sampling and ensure minimal fraud loss. To maintain TAT enhance support to the Business Goals. Effective liasoning with risk managers and peers in other financial institutions. To ensure continuous improvement of the RCU screening and sampling system and conduct Stakeholders meet Trainings & Fraud awareness sessions.

2) Dimensions:

• Business Units

ABFL

• Products

All ABFL Products

• Geography

Location/HUB

• Department Workforce Number

Total No. of Direct Reporting Team Members: 1 to 3

• Other Quantitative and Important Parameters for the job:

• Managing Screening & Sampling Exercise with support of RCU Agency Manpower.
• Ensuring Timely circulation of MIS/Reports/Dashboard
• Unusual Event (UEs) & Case Investigation
• Supporting Location Managers in conducting training with stakeholders / vendors.
• Cross Validation Vendor Billing data prepared by Location Managers and quality checks.
• ML Tracker preparation
• Managing 1st of escalation & Co-ordination with all stake holders
• Pre-& Post Disbursal Checks
• Verification of Non-starter cases.

• Qualitative parameters

• Truthful & Integrity
• Analytical bend of mind
• Investigative skills & Eye for detail
• Good listeners & Critical Thinking
• Networking
• Open to outstation travel
• Communication presentation and Reporting skills

Organizational Context:

Aditya Birla Finance Limited (ABFL) is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec20 ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail HNI MSMEs and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans Unsecured Personal Loans Unsecured Business Loans Health & Education Loans Digital B2B2C and B2B2B Small Ticket Loans Small Business Secured Loans Loans Against Property (LAP) Lease Rental Discounting (LRD) Construction Finance (to Real Estate Developers) SME Loans Capital Markets Loans (Loan Against Shares) Supply Chain Finance Mid and Large Corporate Loans and Infrastructure Finance loans. ABFL also has a Wealth Management division.

ABFL is rated AAA by India Ratings ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver) and 2015 (Bronze) and multiple other Awards on forums like CII.

Job context:

The role is responsible for handling the team of RCU agency samplers and assist them inIdentifying document manipulation and critical frauds. Optimizing sampling and ensure minimal fraud loss. To maintain TAT enhance support to the Business Goals. Effective liasoning with risk managers and peers in other financial institutions. To ensure continuous improvement of the RCU screening and sampling system and conduct Stakeholders meet Trainings & Fraud awareness sessions.

Monetary Savings

1) Hit Rate in %age

2) Hit Rate on sampled in %age

3) Fraud & Negative Savings %

Internal Control & Process

1) Department Audit & Regulatory Compliances (Internal Audit Score & Open Items)

2) Timely Reporting of ML Tracker

3) Quality check compliance

Process Efficiency

1) TAT (Screening & Sampling)

2) TAT (Sampled)

3) Managing Sampling%

4) Minimizing Refer%

People Management

1) Branch Visit

2) DSA Visit

3) RCU Vendor Management

4) Self-training

5) Collaboration with internal Stakeholders

6) Escalation Management

7) Attrition in %