Business Systems Analyst

• This virtual global position will support Concur COMPLEAT, a robust quality assurance system that automates file-finishing, reduces PNR processing time, ensures reservation accuracy and does Auto-ticketing. Concur COMPLEAT drives revenue, automates processes and eliminates manual tasks. COMPLEAT is a product of Concur.
• It supports multiple global distribution systems and is fully integrated with GBT existing front- and back-office systems and support exporting data to third-party tools.
• The expectation for this role will be ensuring effective, timely and high-quality maintenance and development of the automation portfolio on the global level for GBT.
• The objective of the role is to support the Travelport + migration

Qualifications :

• Primary skills: Good knowledge of GDS
• Minimum of 5 years of Business Travel experience required.
• Project management (Internal COMPLEAT projects & Re-engineering & Partner initiatives/projects).
• Prior experience working with COMPLEAT/Robotics or analyst preferred.
• Data-driven

Skills:

• Minimum of 3 years of Business Travel experience required
• Good understanding of online as well as offline business
• Good knowledge of GDS (Travelport/Galileo)
• Prior experience working with COMPLEAT/automation travel systems or business analyst preferred
• Ability to identify underlying issues instead of symptoms reported by users
• Strong skill in tracking and managing own work
• Data driven
• Ability to create, update and analyze metrics
• Provide root cause analysis for problems, identify and implement fixes
• Good interpersonal skills to guide and influence cross-functional teams
• Be comfortable with working in a metrics and SLA driven environment
• Project management disciplines
• Problem management consulting

Main Activities:

• Troubleshooting Identify root cause and develop solutions within a timely manner
• Development provide development support during projects and/or product enhancements
• Write COMPLEAT development requirements, Design & Build solutions

Skills Required
Digital Marketing, Back Office, Troubleshooting, Ticketing, Quality Assurance, Automation, Project Management